Illnesses and injuries usually don’t fit neatly into your schedule. That’s why the UPMC MyHealth 24/7 Nurse Line is there for you when unplanned non-emergency care is needed. Whether it’s after hours and your PCP is not available or you have general questions about your symptoms, a UPMC nurse is on the line to assist you day or night.
The UPMC MyHealth 24/7 Nurse Line can help a UPMC Health Plan member:
- Find out the next step in seeking medical care.
- Have health care related questions answered by a UPMC nurse.
- Determine the right level of care for the symptoms being experienced.
- Receive general health advice and information.
UPMC nurses who answer calls are licensed to assist members located in Pennsylvania, West Virginia, Ohio, Virginia, and New York. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line.
If you have health-related questions, call 1-866-918-1591 anytime or log onto MyHealth OnLine. Don’t forget to have your member ID card handy.
If you have plan-related questions please call Member Services at 1-855-869-7228.
The UPMC MyHealth Nurse Line is not a substitute for medical care. If you have an emergency, go to the nearest emergency room, call 911 or call the local ambulance service.