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Virtual Concierge

Get instant answers to your health insurance FAQs with Amazon Alexa and Google Assistant, available anytime at the sound of your voice with your smart home device.

Whether it’s over the phone, through our mobile app, in social media DMs, or via our online chat, we’re always available to help you make the most of your health insurance.

With our new Virtual Concierge, it's even easier to get the answers you need from the comfort of your couch!

The UPMC Health Plan Virtual Concierge is available 24/7 and can help you learn more about topics like:

  • Commonly used health insurance terms.
  • Getting care via telehealth services such as UPMC AnywhereCare.
  • UPMC Health Plan member benefits and services.

The Virtual Concierge can share information out loud and send you messages with helpful links. Just tell your smart home device to "ask UPMC Health Plan."

How to use the UPMC Health Plan Virtual Concierge

You’ll need to have an Amazon or Google digital assistant device and corresponding mobile app.

Amazon devices

Amazon Devices


Amazon Alexa

Prompt Alexa to open the UPMC Health Plan Alexa Skill:

Alexa, open UPMC Health Plan
Google devices

Google devices


Google Assistant

Prompt Google Assistant to open the UPMC Health Plan Action:

Hey Google, let’s talk to UPMC Health Plan

Once you have the Virtual Concierge open on your specific device, try questions like:

  • What is UPMC AnywhereCare?
  • How can I get a new member ID card?

We’re always adding more options for information you can access via the UPMC Health Plan Virtual Concierge.