Care When You’re Away from Home

Wherever your travels take you, you can rest easy knowing health coverage is coming along on the journey. Here’s what you need to know when traveling.

 

Travel with a Plan

When you travel more than 100 miles away from home, you’ll still have easy access to care through our global emergency travel partner, Assist America®. Assist America connects you and covered family members to doctors, hospitals, pharmacies, and more. You’ll even get assistance while traveling in another country. UPMC Health Plan provides Assist America to members free of charge.

Connecting is easy. You can contact the Assist America Operations Center 24 hours a day, 365 days a year. Trained multilingual and medical personnel are available to advise and assist during any medical emergency that might occur while traveling. Services include:

  • Medical evaluation and referrals
  • Prescription assistance
  • Foreign hospital admission assistance
  • Emergency message transmission
  • Medical repatriation
To contact Assist America, take these numbers with you when you travel.
Within the United States: 1-800-872-1414
Outside the United States: 1-609-986-1234
Global Emergency Services Reference Number: 01-AA-UP-156243

To print your Assist America card, visit MyHealth OnLine and click the Self-Service Tools link at the top of the page under your name. Remember to bring the card on your trip — and leave your worries behind.

Stay Covered at School

Your dependents are fully covered for emergency care while attending college, but they may be required to obtain routine care at home from an in-network provider. Some plans do extend coverage for routine care to dependent full-time students up to age 26 outside of western Pennsylvania. For more information about benefits for college-bound dependents, call the Health Care Concierge team at 1-855-869-7228 to notify us of a dependent’s student status. They’ll be able to provide complete information about your dependent’s coverage while away at school.

Emergency/Urgent Care

If you need emergency or urgent care outside the UPMC Health Plan service area, get the medical attention you need. Then contact your PCP or UPMC Health Plan within 24 hours or as soon as reasonably possible to coordinate any necessary follow-up care.

Out-of-Area Claims

Some doctors or hospitals that are out of the service area and not in our network may ask you to pay for their services up front. If this happens, notify us of the situation by filling out and submitting an Out-of-Network Care Claim form as soon as possible. Keep your original bills and receipts. UPMC Health Plan does not return any paperwork submitted with claims.

Once this information is flagged in UPMC Health Plan’s system, the UPMC Health Plan Claims Department will be alerted to the out-of-area claims that come in and will make sure that the claims are processed correctly.

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