Getting the Right Care at the Right Time

Illnesses and injuries don’t fit neatly into your schedule. That’s why we’re here for you when you need unplanned care. Learn more about the resources available to you as a member of UPMC Health Plan:

Primary care physician (PCP)

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When you’re sick or injured, call your PCP first—they know your health history and medical records. Many practices have after-hours appointments or walk-in hours. If you have a life-threatening injury, seek emergency care. You can find and choose a PCP on MyHealth OnLine today!

 

Select a PCP in MyHealth OnLine


UPMC MyHealth 24/7 Nurse Line

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Day or night, you can call the UPMC MyHealth 24/7 Nurse Line at 1-866-918-1591 to get answers about your or your child's health for free.* After you describe your symptoms, a UPMC registered nurse will recommend ways to treat them at home or advise you to seek additional medical care.


Learn More About
UPMC MyHealth 24/7 Nurse Line



UPMC AnywhereCare

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Visit UPMC AnywhereCare when you have a minor condition like a sinus infection, rash, or sore throat. In minutes, you can have a virtual urgent care visit with a health care provider straight from your computer or smartphone—24/7. The cost of the visit is lower than the cost of an urgent care or ER visit.**


Learn More About UPMC AnywhereCare



Urgent care

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If you need care right away, and it’s not a life-threatening emergency, a UPMC urgent care center can provide in-network care.

 


Find an Urgent Care Center Near You


Emergency care

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If your situation or your child’s situation is life-threatening, you should call 911 or go to the emergency room. You should contact your PCP within 24 hours of receiving emergency services to discuss follow-up needs.

 

Find a Hospital Near You


Accessing care away from home

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If you are traveling outside UPMC Health Plan’s service area and need nonemergency (routine) care, you can call Member Services at 1-844-881-4146 or at the phone number on the back of your member ID card. A Health Care Concierge can help you find an urgent care center or a participating provider. The Health Care Concierge team is available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 7 a.m. to 3 p.m.

Learn More About Care Away from Home

*UPMC nurses who answer calls are licensed to assist members located in Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the emergency department.

**Members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. Service will be delivered by a separate provider group—Online Care Group (OCG)—for members anywhere else in the United States.

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