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Benefits of Membership

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Being a UPMC for Life Complete Care (HMO SNP) member means more than just getting high-quality care and coverage.

We are committed to providing our members with support and resources that can help you stay active, manage stress, and stay engaged with others.

We are committed to providing our members with support and resources that can help you live your healthiest life. You can use the resources below to stay active, manage stress, and stay engaged with others.

UPMC Resources for Life®

UPMC Resources for Life can offer solutions to life’s problems, big or small. Through this program, we can connect you with community resources, personal counseling, and personal caregiver support. Call UPMC Resources for Life toll-free at 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. Or go to Resources for Life and use the password RESOURCES.

Personal counseling

You can receive six counseling sessions per concern per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, grief, and other emotions you may be experiencing. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started. You can also connect with a counselor face-to-face through UPMC AnywhereCare. Just select UPMC Virtual Counseling after you sign up or log in.

Counseling for caregivers

Your family members or caregivers can receive six counseling sessions at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It can also offer caregivers resources for communicating effectively, making tough decisions, setting goals, and solving problems. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started.

Powerful Tools for Caregivers

This six-week online class teaches you how to take care of yourself while caring for a spouse, relative, or friend who lives at home or in a nursing home. It is available to members and all attendees at no cost. For more information, see our Powerful Tools for Caregivers brochure.

SilverSneakers

SilverSneakers® fitness benefits make it easy for UPMC for Life members to stay active! Take advantage of free gym memberships, live online fitness classes, the SilverSneakers GO™ mobile app, tuition rewards, and more. Go to SilverSneakers for more information and to get started today!

SilverSneakers® fitness benefits make it easy for UPMC for Life members to stay active! Take advantage of live, online fitness classes, the SilverSneakers GO™ mobile app, tuition rewards, and more. Go to SilverSneakers for more information and to get started today!

RxWell

The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.

If you need support or have questions, you can message your health coach. Take the first step to improve your health. Download RxWell today! RxWell is available on iOS and Android.

Additional benefits

Don’t forget about these extra members-only programs and benefits that can help you live your best life:

  • Dental coverage — Includes coverage for exams and cleanings and an allowance for dental services.
  • Vision care — Includes routine vision coverage for exams and eyewear, and members have the choice to see any provider they like — even if the provider is not in our vision provider network.
  • Over-the-Counter (OTC) Allowance — A quarterly mail-order allowance that can be used to buy the health and wellness products you use every day (on some plans).
  • UPMC MyHealth 24/7 Nurse Line — Access to medical care and treatment advice from experienced and registered nurses 24 hours a day.
  • UPMC AnywhereCare — 24/7 access to low-cost, high-quality care for common medical conditions through a virtual visit.
  • Telehealth — Connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone.
  • Bathroom safety products — Select up to three bathroom safety products per year at no additional cost (on some plans).
  • Managing and preventing diabetes — Resources and support to help manage or prevent diabetes.
  • Health coaches and care managers — Access to personal programs and resources that can help you coordinate your care, make healthy lifestyle changes, and even provide support for serious illnesses.
  • Travel Concierge Program — In-network coverage for HMO members while traveling in Arizona, Florida, Georgia, North Carolina, South Carolina, and Tennessee and emergency medical assistance worldwide.
  • UPMC Health Plan Login — Easy access to your health insurance information online or on your phone. Use the same username and password to securely access your personal information 24/7 through the UPMC Health Plan app, MyHealth OnLine (your secure member website), and RxWell.
  • Over-the-Counter (OTC) allowance — A quarterly allowance that can be used to buy the health and wellness products you use every day.
  • Healthy food allowance — Some plans offer a $25 monthly allowance for those with diabetes to buy food from participating grocery stores. Eligible members can take advantage of this benefit to buy food that can help you stay healthy on us!
  • Dental coverage — Includes coverage for exams, cleanings, x-rays, and an allowance for many dental services.
  • Vision care — Includes routine vision coverage for exams and eyewear, and members have the choice to see any provider they like, even if the provider is not in our vision provider network.
  • Bathroom safety products — Select up to six bathroom safety products per year at no additional cost.
  • Transportation — Get trips to plan-approved locations at no additional cost.
  • UPMC MyHealth 24/7 Nurse Line — Access to medical care and treatment advice 24 hours a day through an online e-visit with UPMC AnywhereCare or by calling the UPMC MyHealth 24/7 Nurse Line.
  • UPMC AnywhereCare — 24/7 access to low-cost, high-quality care for common medical conditions through a virtual visit.
  • Telehealth — Connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone.
  • Managing and preventing diabetes — Resources and support to help manage or prevent diabetes.
  • Health coaches and care managers — Access to personal programs and resources that can help you coordinate your care, make healthy lifestyle changes, and even provide support for serious illnesses.
  • UPMC Health Plan Login — Easy access to your health insurance information online or on your phone. Use the same username and password to securely access your personal information 24/7 through the UPMC Health Plan app, MyHealth OnLine (your member website), and RxWell.

Looking to change your UPMC for Life Medicare Advantage plan? Review information and options for how to change your plan.

Need a refresher on the basics of Medicare? View our Medicare 101 booklet for more details.


*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021
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