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Health Coaches and Care Management

UPMC for Life Complete Care (HMO SNP) members have access to personal programs and resources that can help you coordinate your care, make healthy lifestyle changes, and even provide support for serious illnesses.

Health Coaches and Personal Care Managers

A UPMC Health Plan health coach can help you learn how to:

  • Quit smoking.
  • Lose weight.
  • Eat healthier.
  • Manage stress.
  • Become more active and physically fit.
  • Get assistance with care coordination.
  • Manage diabetes, cardiovascular health, and respiratory issues.

A personal care manager can help you:

  • Connect with the best doctors for your needs and coordinate your care.
  • Understand your doctor’s instructions after a visit.
  • Contact your doctor’s office if a prescription is not filled or a service is not covered, and let you know ways to save money on your medications.
  • Find services in your community that you may need.

To take advantage of these programs, give us a call us toll-free at 1-855-395-8762 Monday through Friday from 8 a.m. to 4:30 p.m.

Support for serious illness

If you have a serious or advanced illness, you can get extra care and support at no extra cost. This benefit is for members living at home or in an assisted living facility. It is not available to members in a skilled nursing facility.

Our care team can:

  • Create a personal care plan that meets your needs.
  • Help you manage your symptoms and medications.
  • Deliver meals to your home, if needed.

To learn more, call us toll-free at 1-866-778-6073 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.


Last Updated: 10/01/2021
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