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Personal Counseling and Caregiver Resources

UPMC for Life offers benefits and resources that can help you get the support you need.

Personal counseling

You can receive six counseling sessions per concern per year—over the phone or through a virtual visit—at no extra cost.* Your counselor can help you with family and relationship concerns, stress, grief, and other emotions you may be experiencing. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started. You can also connect with a counselor face-to-face through UPMC AnywhereCare. Just select Virtual Counseling to schedule your first session after you sign up or log in.

UPMC for Life members can take advantage of six counseling sessions per concern per year - at no extra cost.* You’ll work with a trained and licensed counselor who can help you with family and relationship concerns, anxiety, depression, and more. You can schedule your counseling sessions over the phone or through a virtual visit.

Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started.

Counseling for caregivers

Your family members or caregivers can receive six counseling sessions at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It can also offer caregivers resources for communicating effectively, making tough decisions, setting goals, and solving problems. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started.

UPMC for Life members and their family and friends who are caregivers can receive six caregiver counseling sessions over the phone or through a virtual visit at no additional cost. Learn ways to reduce your feelings of loss, loneliness, or stress. Get resources to communicate effectively, make tough decisions, set goals, and solve problems. To schedule an appointment, call us toll-free at 1-866-441-4395 (TTY:711) Monday through Friday from 8 a.m. to 5 p.m.

Powerful Tools for Caregivers

This six-week online class teaches you how to take care of yourself while caring for a spouse, relative, or friend who lives at home or in a nursing home. It is available to members and all attendees at no cost. For more information, call your Health Care Concierge team at 1-800-606-8648 1-877-539-3080 (TTY: 711).

See our Powerful Tools for Caregivers brochure.



*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.

The healthy food allowance benefit is only for our UPMC for Life members with diabetes and is part of the Special Supplemental Benefits for the Chronically Ill (SSBCI) program. You must meet certain eligibility requirements to qualify for this program.
UPMC for Life Complete Care (HMO SNP) Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021
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