Medical Care and Advice When You Need It

More ways to access the care you need

NEW! Telehealth benefits

Starting January 1, 2020, UPMC for Life members can connect with their doctor for certain services without leaving home. You can virtually visit with your doctor over the phone or online if your provider participates in telehealth. You’ll have the same copay as if you were seeing your doctor in-person. Your provider must be in the same state as you during your visit.

UPMC MyHealth 24/7 Nurse Line

We can help you get the care you need, day or night

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is completely free for members and available 24 hours a day, seven days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.

UPMC nurses who answer calls are licensed to assist members located in Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.

UPMC AnywhereCare

UPMC AnywhereCare gives you access to low-cost, high-quality care for common medical conditions through a virtual visit. UPMC AnywhereCare providers* are easily accessible over live video straight from your smartphone, tablet, or computer any time, day or night. The service works best for conditions such as colds and flu, sinus infections, coughs and sore throats, urinary symptoms, back pain, sunburn, pink eye, and poison ivy.

Here’s how it works:

  1. Log in to UPMC AnywhereCare through UPMCAnywherecare.com or download the UPMC AnywhereCare mobile app from the iTunes App Store or Google Play by searching for “UPMC AnywhereCare.”
  2. Describe your symptoms in a brief questionnaire.
  3. Receive a personalized care plan and a prescription, if needed, from a UPMC provider — usually within minutes. UPMC providers can also make referrals and answer your medical questions.

If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention.

*UPMC for Life members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. UPMC for Life members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II P.C.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/non-contracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711). We are available October 1 through March 31, seven days a week from 8 a.m. to 8 p.m. From April 1 through September 30, we are available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., UPMC Health Coverage Inc., and UPMC for You Inc.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Members

Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through Mar. 31:
seven days a week from 8 a.m. to 8 p.m.

Apr. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members

Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/01/2019
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