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UPMC for Life Plans

We can help you get the care you need, day or night

UPMC MyHealth 24/7 Nurse Line

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, but could also save you money by helping you avoid a higher copay. This service is completely free for members and available 24 hours a day, seven days a week. Just call 1-866-918-1591 and have your member ID card ready. TTY users should call 1-866-918-1593.

The UPMC MyHealth 24/7 Nurse Line is not for treatment of emergency medical conditions. In an emergency, you should dial 911 or seek care at the nearest emergency room. Nurses cannot answer plan or benefit questions; please call your Health Care Concierge team for this information.

UPMC AnywhereCare

UPMC AnywhereCare gives you access to low-cost, high-quality care for common medical conditions through a virtual visit. UPMC AnywhereCare providers* are easily accessible over live video straight from your smartphone, tablet, or computer any time, day or night. Members will pay a copay for this visit. See the Summary of Benefits for your plan for more information. The service works best for conditions such as colds and flu, sinus infections, coughs and sore throats, urinary symptoms, back pain, sunburn, pink eye, and poison ivy.

Here’s how it works:

  1. Log in to UPMC AnywhereCare through UPMCAnywherecare.com or download the UPMC AnywhereCare mobile app from the iTunes App Store or Google Play by searching for “UPMC AnywhereCare.”
  2. Describe your symptoms in a brief questionnaire.
  3. Receive a personalized care plan and a prescription, if needed, from a UPMC provider — usually within minutes. UPMC providers can also make referrals and answer your medical questions.

If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention.

*UPMC Health Plan members located in Pennsylvania at the time of the service will have a virtual visit with a UPMC-employed provider. If a member is located outside Pennsylvania, the service will be delivered by a separate provider group - Online Care Group (OCG). UPMC AnywhereCare is currently not available in Texas or Arkansas.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premium, and/or copayments/coinsurance may change on January 1 of each year. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Out-of-network/non-contracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

The UPMC for Life Medicare Advantage HMO and PPO plans are available to persons entitled to Medicare Part A and enrolled in Part B. You must continue to pay your Medicare Part B premium, reside in the service area, and not have end-stage renal disease (ESRD).

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 1-800-361-2629). We are available October 1 through February 14, seven days a week from 8 a.m. to 8 p.m. From February 15 through September 30, we are available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

UPMC for Life has a contract with Medicare to provide HMO and PPO plans. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., and UPMC Health Benefits Inc.

The Silver&Fit program is a product of American Specialty Health Fitness, Inc., (ASH Fitness), a subsidiary of American Specialty Health Incorporated (ASH). All programs and services are not available in all areas. Silver&Fit® is a federally registered trademark of ASH and used with permission herein.

*Our hours of operation change twice a year.

You can call us:

October 1 through February 14:
seven days a week from 8 a.m. to 8 p.m.

February 15 through September 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

Y0069_18_1122 Approved

Last Updated: 10/01/2017

Copyright 2018.

UPMC Health Plan, Inc.

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