Starting January 1, 2020, UPMC for Life members can connect with their doctor for certain services without leaving home. You can virtually visit with your doctor over the phone or online if your provider participates in telehealth. You’ll have the same copay as if you were seeing your doctor in-person. Your provider must be in the same state as you during your visit.
We can help you get the care you need, day or night
If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is completely free for members and available 24 hours a day, seven days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.
UPMC nurses who answer calls are licensed to assist members located in Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.
UPMC AnywhereCare gives you access to low-cost, high-quality care for common medical conditions through a virtual visit. UPMC AnywhereCare providers* are easily accessible over live video straight from your smartphone, tablet, or computer any time, day or night. The service works best for conditions such as colds and flu, sinus infections, coughs and sore throats, urinary symptoms, back pain, sunburn, pink eye, and poison ivy.
Here’s how it works:
- Log in to UPMC AnywhereCare through UPMCAnywherecare.com or download the UPMC AnywhereCare mobile app from the iTunes App Store or Google Play by searching for “UPMC AnywhereCare.”
- Describe your symptoms in a brief questionnaire.
- Receive a personalized care plan and a prescription, if needed, from a UPMC provider — usually within minutes. UPMC providers can also make referrals and answer your medical questions.
If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention.
*UPMC for Life members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. UPMC for Life members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II P.C.