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Telehealth benefits

UPMC for Life members can connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone.

Seeing your doctor over video is simple to use and allows you to interact face-to-face when making health care decisions. Your doctor can do many of the same things to treat you through a video visit that are done during an in-office visit. Many visits can also be done over the phone.

Your copay will be the same, or less, than if you were seeing your doctor in person. Your provider must be in the same state as you during your visit.

Find a participating telehealth provider

UPMC AnywhereCare

UPMC AnywhereCare makes it easy to get the care you need from home! All you need is access to a smartphone, tablet, or computer that has a camera and microphone.

Visit UPMC AnywhereCare or download the app from the Apple App Store or Google Play to get started. From there, you can choose the type of visit you’re looking for. You have the option to talk with a doctor, personal counselor, or pharmacist through an online video visit. Learn more below.

If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention.

Virtual Visits

You have 24/7 access to talk with a UPMC provider* through an online video visit. This service can be used for nonemergency conditions such as colds and flu, sinus infections, coughs and sore throats, urinary symptoms, back pain, sunburn, pink eye, and poison ivy.

You’ll receive a personalized care plan and a prescription, if needed, from a UPMC provider—usually within minutes. UPMC providers can also make referrals and answer your medical questions.

Ready to get started? You do not need to schedule an appointment. Simply log in to the app or go to UPMC AnywhereCare and start your visit.

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Virtual Personal Counseling

UPMC for Life members get six personal counseling sessions per concern per year at no cost. You can talk to a counselor over the phone or through a UPMC AnywhereCare video visit.

Ready to schedule your video visit? Simply log into the app or go to UPMC AnywhereCare and pick a time that’s convenient for you.

Ask a Pharmacist

Need help sorting through your medications, or just have a few questions you’d like to ask an expert? You can schedule a video visit with one of our licensed pharmacists.

Our pharmacists can help you understand each of your medications, suggest ways to save money, and answer your questions. They can even talk with your doctor if you are experiencing side effects.

Ready to schedule your video visit? Simply log into the app or go to UPMC Anywhere Care and pick a time that’s convenient for you.

UPMC MyHealth 24/7 Nurse Line

We can help you get the care you need, day or night

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is completely free for members and available 24 hours a day, 7 days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.

UPMC nurses who answer calls are licensed to assist members in New York, Maryland, Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.
UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 – Dec. 7:
Seven days a week from 7 a.m. to 9 p.m.

Dec. 8 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021