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Contact Us

We’re here for you. Whether that means helping you understand benefits information or scheduling a doctor’s appointment, our team is just a call away.

Contact us

For all questions and inquiries, please contact us and let us know how we can help you.

Current Members

Phone: 1-844-220-4785
TTY: 711
Hours (all times are EST):
Monday through Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 3 p.m.

Interactive Voice Response:

1-866-406-8762
24 hours a day/7 days a week

Group and Individual Sales

Phone: 1-877-563-0292
Hours:
8 a.m. to 5 p.m. EST, Monday through Friday

Contact Us by Mail

UPMC Health Plan
Attn: Commercial Plans
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

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Chat Online

Chat directly and securely in real-time with one of our helpful representatives for answers to your questions.

Chat Hours:
Monday through Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 3 p.m. EST

Log In to Chat Now

Visit

Capital City Mall: 3506 Capital City Mall Dr., Camp Hill, PA 17011
Hours: Mon.-Thurs. 10 a.m. to 8 p.m., Fri.-Sat. 10 a.m. to 9 p.m., Sun. 11 a.m. to 6 p.m.
Get directions to Capital City Mall

Logan Valley Mall: 5580 Goods Lane, Altoona, PA 16602
Hours: Mon.-Sat. 10 a.m. to 8 p.m., Sun. 11 a.m. to 6 p.m.
Get directions to Logan Valley Mall

Loyal Plaza (Giant) shopping center: 1925 E 3rd St., #10 Williamsport, PA 17701
Hours: Mon.-Sat. 10 a.m. to 8 p.m., Sun. noon to 6 p.m.
Get directions to Loyal Plaza (Giant) shopping center

Millcreek Mall: 654 Millcreek Mall, Erie, PA 16565
Hours: Mon.-Sat. 10 a.m. to 8 p.m., Sun. 11 a.m. to 6 p.m.
Get directions to Millcreek Mall

Monroeville Mall: 200 Mall Cir Drive, Suite 252, Monroeville, PA 15146
Hours: Mon.-Sat. 11 a.m. to 8 p.m., Sun. noon to 6 p.m.
Get directions to Monroeville Mall

Ross Park Mall: 1000 Ross Park Mall Dr, Pittsburgh, PA 15237
Hours: Mon.-Thurs. 10 a.m. to 8 p.m., Fri.-Sat. 10 a.m. to 9 p.m., Sun. 11 a.m. to 6 p.m.
Get directions to Ross Park Mall

South Hills Village: 301 South Hills Village, Bethel Park, PA 15241
Hours: Mon.-Thurs. 10 a.m. to 8 p.m., Fri.-Sat. 10 a.m. to 9 p.m., Sun. 11 a.m. to 6 p.m.
Get directions to South Hills Village

The Mall at Robinson: 100 Robinson Centre Drive, Pittsburgh, PA 15205
Hours: Mon.-Sat. 11 a.m. to 8 p.m., Sun. 11 a.m. to 6 p.m.
Get directions to The Mall at Robinson

UPMC Health Plan Neighborhood Center – The Village at Eastside 6401 Penn Ave., Pittsburgh, PA 15206
Hours (Jan.–Feb. 18): Monday through Friday – 9 a.m. to 5 p.m.
Hours (Feb. 19 and on): Monday through Friday – 9 a.m. to 8 p.m., Saturday – 9 a.m. to 7 p.m., Sunday – 11 a.m. to 6 p.m.
Get directions to the UPMC Health Plan Neighborhood Center

Learn More About Our Connect Centers

Go Mobile

Download our free app to simplify your health care experience. With the app, you can access member ID cards, chat with Member Services, view prescriptions, check the status of your claims, and more!

  • Insurance zone of app
  • Find care zone of app
  • Wellness zone of app
  • Help screen
  • Chat with a Health Care Concierge
  • View your member account

Download our mobile app

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Contact us by Phone, Email, or Mail

For all questions and inquiries, please contact us and let us know how we can help you.

Prospective Clients

1-888-383-UPMC (8762)

Current Clients

1-800-937-0745

Contact Us by Mail

UPMC Health Plan
Attn: Commercial Plans
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Sales Offices

Pittsburgh

U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
1-888-383-UPMC (8762)

Erie

100 State St.
Suite 300
Erie, PA 16507
1-814-833-6633

Johnstown

1219 Scalp Avenue
Richland Plaza
Johnstown, PA 15904
1-814-262-8441

Williamsport

UPMC Health Plan
700 High St.
Williamsport, PA 17701

Contact us by Phone, Email, or Mail

Contact information regarding provider inquiries or how to join the UPMC Health Plan network is listed below.

UPMC Health Plan Provider Services

U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Commercial (UPMC Health Plan)

1-866-918-1595

Medical Assistance (UPMC for You)

1-866-918-1595

1-866-463-1462 (Special Needs Unit)

Provider Services

Web Support: 1-800-937-0438
Network Management Fax: 412-454-8225
Interactive Voice Response: 1-866-406-8762
Electronic Data Interchange Questions: 1-888-876-2756
UPMC Dental Advantage: 1-877-648-9609
UPMC Vision Advantage: 1-877-648-9621

Provider Appeals:
PO Box 2906
Pittsburgh, PA 15230-2906
Pharmacy Department: 1-800-396-4139

Medicare (UPMC for Life)

1-877-539-3080

Children's Health Insurance Program (UPMC for Kids)

1-800-650-8762

Clinical Operations Fax Numbers (all lines of business):

Utilization Management Information: 412-454-2070
Behavioral Health: 1-888-249-5646

UPMC Community HealthChoices Provider Services:

1-844-860-9303

Email: CHCproviders@upmc.edu

UPMC Community HealthChoices – MLTSS
PO Box 106042
Pittsburgh, PA 15230-6042

Medicare Special Needs Plans
(UPMC for Life Complete Care)

1-800-606-8648

Provider Contact Addresses

UPMC Health Plan Provider Services
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219

Network Development
UPMC Dental Advantage
U.S. Steel Tower, 14th Floor
600 Grant Street
Pittsburgh, PA 15219
Fax: 412-454-8225

Network Development
UPMC Vision Advantage
U.S. Steel Tower, 14th Floor
600 Grant Street
Pittsburgh, PA 15219
Fax: 412-454-8225

Claims Submission

UPMC Health Plan
(choose PO Box from list below)
Pittsburgh, PA 15230

Commercial, CHIP: PO Box 2999
Medicaid: PO Box 2995
Medicare: PO Box 2997
UPMC Dental Advantage: PO Box 1600
UPMC Vision Advantage: PO Box 1600
Community HealthChoices: PO Box 106042

Contact us by Phone, Email, or Mail

For all questions and inquiries, please contact us and let us know how we can help you.

Producer Support

For licensing questions, producer of record changes:
producerrelations@upmc.edu

Commissions

For password resets and general inquiries:
Email: @Indvproducersupport (Service Account)
Phone: 855-306-8276 (tel+ 855-306-8276)

For questions regarding commission:
upmchpcommissions@upmc.edu