We pride ourselves on quality and are very proud to have been recognized with honors like these:
UPMC Health Plan earned three 2018 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Use of Technology in Customer Service, and Best Medicare Telesales Team. In 2017 UPMC Health Plan earned a Gold Contact Center of the Year Award, and in 2016 earned the Silver Award.
International Customer Management Institute
In May 2017, UPMC Health Plan’s call center was named Best Large Call Center of the Year by the International Customer Management Institute (ICMI). In 2016, the center won the Best Strategic Value to the Organization and was recognized for Best Use of Technology.
National Business Group on Health
UPMC and UPMC Health Plan have won eight consecutive National Business Group on Health “Best Employers for Healthy Lifestyles® awards” since 2009 for the MyHealth program.
National Committee for Quality Assurance
According to the NCQA’s Private Health Insurance Plan Ratings for 2017-2018, UPMC Health Plan Inc. is one of the top-rated HMO plans in Pennsylvania with an overall rating of 4.5 out of 5. UPMC Health Plan Inc. also has the top-rated PPO in PA, with a rating of 4.5 out of 5 in NCQA’s Private Health Insurance Plan Ratings 2017-2018.
Medicare HMO and PPO are rated 4.0 out of 5 according to the NCQA’s Medicare Health Insurance Plan Ratings for 2017-2018. Medicare HMO, PPO, and Special Needs Plans earned a 4.0 out of 5 stars by CMS. CMS evaluates Medicare plans based on a 5-star rating system.
UPMC for You Inc. is one of five Medicaid plans in Pennsylvania to earn an overall rating of 4.0 out of 5 in NCQA’s Medicaid Health Insurance Plan Ratings for 2017-2018.