We pride ourselves on quality and are very proud to have been recognized with honors like these:
UPMC Health Plan earned 12 awards during the 16th annual Stevie® Awards for Sales & Customer Service event for outstanding customer service and innovation in 2022.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry.
By category, UPMC Health Plan earned four Gold Stevie Awards: Sales Support Team of the Year, Sales Support Professional of the Year (Marissa Williams), Back-Office Customer Service Team of the Year, and Best Use of Technology in Customer Service.
UPMC Health Plan also earned five Silver Stevie Awards: Inside or Telesales Team of the Year, Sales Manager of the Year (William Bell), Front-Line Customer Service Team of the Year, Best Customer Feedback Strategy, and Most Valuable Response by a Customer Service Team.
UPMC Health Plan earned Bronze Stevie Awards in these categories: Sales Representative of the Year (Joel Herrera), Contact Center of the Year (over 100 seats), and Customer Service Training or Coaching Program of the Year.
CMS Star Ratings
UPMC for Life, the Medicare Advantage product from UPMC Health Plan, has earned 5 out of a possible 5 Overall Star Rating for its HMO and PPO plans for 2022. This rating was released by the Centers for Medicare & Medicaid Services (CMS). The ranking places UPMC for Life among the highest-rated Medicare plans in the nation. The Medicare star ratings are based on how well plans deliver medical coverage, prescription drug services, and customer service. The score also includes how current members rate their satisfaction with their plan. Every year, Medicare evaluates plans based on a 5-star rating system.
The Human Rights Campaign Foundation
UPMC Health Plan and Community Care Behavioral Health Organization (Community Care) have received the top score of 100 on the Human Rights Campaign Foundation's 2022 Corporate Equality Index, the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. Both organizations join the ranks of over 840 major U.S. businesses that also earned top marks this year. This is the fourth consecutive year the Health Plan has earned the award.
Due largely to UPMC Health Plan's robust corporate compliance and ethics program, its parent company, UPMC, has been named one of the "World's Most Ethical Companies" in 2022 by the Ethisphere Institute. This is the fourth consecutive year UPMC has earned the award, which is given to only 135 companies worldwide. UPMC is one of just two organizations to be recognized in the integrated health care delivery and finance system category.
U.S. News & World Report
UPMC for Life has been recognized by U.S. News & World Report as one of the best Medicare Advantage plans in PA for 2022 (10-15-21).
National Committee for Quality Assurance
UPMC Health Plan earned 5 out of 5 stars in the National Committee for Quality Assurance’s (NCQA) Health Insurance Plan Ratings for 2021! Three of our commercial HMO plans received 5 out of 5 stars, making them the top-rated commercial HMOs in Pennsylvania and among the top-rated plans in the nation.
UPMC Health Plan received NCQA Accreditation and is the top-rated commercial PPO in PA and among the top-rated in the nation with a rating of 4.5 out of 5 stars in NCQA’s Commercial Health Plan Ratings 2021. The UPMC Health Options exclusive provider organization (EPO) plan received a 5-star overall rating from the Centers for Medicare and Medicaid Services (CMS) and is the only 5-star EPO plan on Pennsylvania’s ACA Marketplace, Pennie.