Best Service.
Best Quality.
Best Doctors and Hospitals.

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Best Service

Stevie Awards

UPMC Health Plan earned 11 Stevie® Awards in 2023, including three Gold Stevie Awards for Achievement in Customer Experience, Customer Service Team of the Year, and Back-Office Customer Service Team of the Year. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.


Best Quality

NCQA Accreditation

UPMC for Life is Accredited by the National Committee for Quality Assurance (NCQA). NCQA Health Plan Accreditation is based on clinical performance and customer experience measures. Plans are evaluated using measures such as quality management and improvement, network management, members’ rights and responsibilities, member connection, and more.

U.S. News & World Report

UPMC for Life was named a "Best Insurance Company for Medicare Advantage" in Pennsylvania for 2024 by U.S. News & World Report (10-20-23). U.S. News & World Report used the Medicare star ratings data for its rankings, including Medicare's recent five-out-of-five overall star ratings of both UPMC for Life's HMO and PPO plans for 2024. UPMC for Life has been named a "Best Insurance Company for Medicare Advantage" in Pennsylvania for 2022, 2023, and 2024.

For an insurance company to be eligible for the list of U.S. News & World Report's Best Insurance Companies for Medicare Advantage, all Medicare Advantage plans offered by the insurance company in that state had to be rated overall with at least three out of five stars by Medicare. U.S. News & World Report then averaged the Medicare star ratings for each of the eligible plans and those companies with an average overall rating of 4.5 or more stars earned recognition as a Best Insurance Company for Medicare Advantage.


Best Doctors

Nearly 400 UPMC physicians have been recognized as 2023 "Top Doctors" across more than 60 different specialties. These physicians are part of the Top Doctors® list, which is compiled by Castle Connolly. The Castle Connolly Top Doctor selection process is entirely merit-based. Doctors cannot pay to be listed. Castle Connolly’s peer-to-peer nominations and rigorous research process ensure only the most qualified physicians are included.


Best Hospitals

In addition to U.S. News & World Report’s ranking UPMC Presbyterian Shadyside number one in Pittsburgh, the hospital is nationally ranked in the following specialties:

UPMC Mercy earned U.S. News & World Report’s number seven spot in rehabilitation, marking the second consecutive year of landing in the top 10.

Numerous other UPMC hospitals earned regional recognition from U.S. News & World Report and were designated as high performing in specialty care.

UPMC Harrisburg is number 7 (tie) in Pennsylvania, number 2 in the Harrisburg metro area, and is recognized in South Central Pennsylvania. It is also high performing in gastroenterology and GI surgery, geriatrics, orthopaedics, pulmonology and lung surgery, and urology.

UPMC Passavant is recognized as number 15 (tie) in Pennsylvania and number 2 in the Pittsburgh metro area.

UPMC Hamot is number 20 (tie) in Pennsylvania and is recognized in northwestern Pennsylvania.

UPMC St. Margaret is high performing in orthopaedics.

U.S. News & World Report analyzed hospitals nationwide based on a variety of factors, including hospital volume, patient safety, and outcomes, and surveyed responses from physicians on hospitals' reputations for delivering high-quality care.

These rankings reflect the exceptional care delivered every day by our extraordinary doctors, nurses, and staff who truly define world-class care. It is reassuring to know that when patients from all over the region, nation, or world search for top care, their search leads them to UPMC.