Best hospitals.
Best doctors.
Best service. And more!

Best Service

International Customer Management Institute

UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.

Stevie Award

UPMC Health Plan earned three 2019 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Front-Line Customer Service Team, and Best Medicare Telesales Team. In 2018, UPMC Health Plan earned three Gold Stevie Awards for its sales and customer service, and in 2017 earned a Gold Contact Center of the Year Award.

The Stevie Awards are the world's premier business awards.

Nearly 600 UPMC physicians have been recognized as 2019 "Best Doctors" in more than 70 areas of expertise. UPMC doctors represent 75 percent of the physicians listed in Pittsburgh. These physicians are part of the Best Doctors in America® list, which is compiled by Best Doctors Inc. An exhaustive peer review determines which physicians are included on the list. Doctors cannot buy listings. Only those who earn the consensus support of their peers and meet additional qualification criteria are included.

Best Hospitals

These are just a few of the ways in which UPMC hospitals have been recognized:

UPMC Bedford

UPMC Bedford has earned Advanced Disease-Specific Care Certification for Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association/American Stroke Association.

UPMC Children’s Hospital of Pittsburgh

Over the years, UPMC Children’s has earned many accolades and honors, including “Best Children’s Hospitals” honors.

UPMC Hillman Cancer Center

The UPMC Hillman Cancer Center is one of only 47 cancer centers in the United States with a Comprehensive Cancer Center designation by the National Cancer Institute. It is the only one in western Pennsylvania.

UPMC McKeesport

For the third consecutive year, The Joint Commission has selected UPMC McKeesport as a Top Performer on Key Quality Measures®, including heart attack.

UPMC Mercy

UPMC Mercy has been certified as a Comprehensive Stroke Center by The Joint Commission and the American Heart Association/American Stroke Association. This is the highest level of stroke certification.

UPMC Northwest

UPMC Northwest is among 750 hospitals nationwide to be awarded an “A” by The Leapfrog Group. The hospitals earned the recognition for their commitment to keeping patients safe and meeting the highest safety standards in the U.S.

UPMC Pinnacle

UPMC Pinnacle has been named a Distinguished Hospital for Clinical Excellence, putting it in the top 5 percent of hospitals in the nation.

UPMC Presbyterian Shadyside

For many consecutive years, UPMC Presbyterian Shadyside has been named to the U.S. News & World Report Best Hospitals Honor Roll. It is ranked #1 in Pittsburgh and #2 in Pennsylvania.

UPMC St. Margaret

The UPMC St. Margaret Stroke Program was named an Advanced Primary Stroke Center by The Joint Commission.

UPMC Susquehanna

UPMC Susquehanna was named one of the nation’s 15 Top Health Systems by IBM Watson Health.

HAP Innovation Award

The Hospital & Healthsystem Association of Pennsylvania (HAP) Achievement Awards program honors the most innovative Pennsylvania hospitals. This year, 19 winners were selected from 131 entries. Two winners were chosen from UPMC: Western Psychiatric Institute and Clinic of UPMC, which earned the Community Benefits Award, and UPMC St. Margaret, which earned the Patient Safety Award.

Magnet Hospitals

Only 6.8 percent of hospitals nationwide have received Magnet status. It is one of the highest achievements an organization can obtain in professional nursing. Five UPMC hospitals have received this status:

  • UPMC St. Margaret
  • UPMC Shadyside
  • UPMC Children’s Hospital of Pittsburgh
  • UPMC Hamot
  • UPMC Passavant
U.S. News and World Report

UPMC Presbyterian Shadyside is ranked among the nation’s best hospitals by U.S. News & World Report. (8-14-18)