Best service. And more!
UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.
UPMC Health Plan earned three 2019 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Front-Line Customer Service Team, and Best Medicare Telesales Team. In 2018, UPMC Health Plan earned three Gold Stevie Awards for its sales and customer service, and in 2017 earned a Gold Contact Center of the Year Award.
The Stevie Awards are the world's premier business awards.
Nearly 600 UPMC physicians have been recognized as 2019 "Best Doctors" in more than 70 areas of expertise. UPMC doctors represent 75 percent of the physicians listed in Pittsburgh. These physicians are part of the Best Doctors in America® list, which is compiled by Best Doctors Inc. An exhaustive peer review determines which physicians are included on the list. Doctors cannot buy listings. Only those who earn the consensus support of their peers and meet additional qualification criteria are included.
These are just a few of the ways in which UPMC hospitals have been recognized:
UPMC Bedford has earned Advanced Disease-Specific Care Certification for Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association/American Stroke Association.
Over the years, UPMC Children’s has earned many accolades and honors, including “Best Children’s Hospitals” honors.
The UPMC Hillman Cancer Center is one of only 47 cancer centers in the United States with a Comprehensive Cancer Center designation by the National Cancer Institute. It is the only one in western Pennsylvania.