Best Service. And more!
Best Member Satisfaction
“Highest Member Satisfaction Among Commercial Health Plans in Pennsylvania, Three Years in a Row”
– J.D. Power
UPMC Health Plan received the highest score in Pennsylvania in the J.D. Power 2016-2018 U.S. Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit jdpower.com.
In May 2017, UPMC Health Plan’s call center was named Best Large Call Center of the Year by the International Customer Management Institute (ICMI). In 2016, the center won the Best Strategic Value to the Organization and was recognized for Best Use of Technology.
UPMC Health Plan earned three 2018 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Use of Technology in Customer Service, and Best Medicare Telesales Team. In 2017, UPMC Health Plan earned a Gold Contact Center of the Year Award and in 2016 earned the Silver Award.
Nearly 500 UPMC physicians have been recognized as 2018 "Best Doctors" in over 70 areas of expertise. UPMC doctors represent 75 percent of the physicians listed in Pittsburgh. These physicians are part of the Best Doctors in America® list, which is compiled by Best Doctors Inc. An exhaustive peer review determines the physicians included in the list. Doctors cannot buy listings. Only those who earn the consensus support of their peers and meet additional qualification criteria are included.
These are just a few of the ways in which UPMC hospitals have been recognized:
UPMC Bedford has earned Advanced Disease-Specific Care Certification for Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association/American Stroke Association.
Over the years, UPMC Children’s has earned many accolades and honors, including “Best Children’s Hospitals” honors.
The UPMC Hillman Cancer Center is one of only 47 cancer centers in the United States with a Comprehensive Cancer Center designation by the National Cancer Institute. It is the only one in western Pennsylvania.