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Awards and Recognition

At UPMC for Life, we pride ourselves on quality and are pleased to have been recognized with honors like these:

#1 for Member Satisfaction Among Medicare Advantage Plans in Pennsylvania by J.D. Power

UPMC for Life has earned the highest score in Pennsylvania in the J.D. Power 2023 U.S. Medicare Advantage Study℠ of members’ satisfaction with their Medicare Advantage health plan experience.

Results are based on award eligible plans in Pennsylvania by J.D. Power. UPMC for Life received the highest score in Pennsylvania in the J.D. Power 2023 U.S. Medicare Advantage Satisfaction Study of members’ satisfaction with their Medicare Advantage health plan experience. Visit for more details.

5 out of 5 stars from Medicare for 2024

UPMC for Life has earned 5 out of a 5 overall star rating for its HMO and PPO plans from Medicare for 2024. The Medicare star ratings are based on how well plans deliver medical coverage, prescription drug services, and customer service. The score also includes how current members rate their satisfaction with their plan.

Excellent 5 out of 5 stars—three years in a row! UPMC for Life is proud to have received a 5-star rating for our HMO and PPO plans for 2022, 2023, and 2024.

BEST quality Medicare Advantage plan in PA! UPMC for Life is the only plan in Pennsylvania to earn an Excellent 5 out of 5-star rating from Medicare for both our HMO and PPO plans for 2024! This does not include Special Needs Plans. Special Needs Plans (SNPs) also receive star ratings from CMS. They may be rated on additional criteria compared to Medicare Advantage HMO and PPO plans.

Every year Medicare evaluates plans on a 5-star rating system. For more detailed information about how Medicare calculates its star ratings you can see their fact sheet. You can use the Medicare star ratings to compare our quality and performance to other Medicare plans.

U.S. News & World Report

UPMC for Life was named a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024 by U.S. News & World Report (10-20-23). U.S. News & World Report used the Medicare star ratings data for its rankings, including Medicare’s recent five-out-of-five overall star ratings of both UPMC for Life's HMO and PPO plans for 2024. UPMC for Life has been named a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2022, 2023, and 2024.

For an insurance company to be eligible for the list of U.S. News & World Report's Best Insurance Companies for Medicare Advantage, all Medicare Advantage plans offered by the insurance company in that state had to be rated overall with at least three out of five stars by Medicare. U.S. News & World Report then averaged the Medicare star ratings for each of the eligible plans and those companies with an average overall rating of 4.5 or more stars earned recognition as a Best Insurance Company for Medicare Advantage.

Award-winning customer service

Stevie Awards

UPMC for Life is dedicated to providing you with answers, personal support, and the very best customer service experience. For the third year in a row, UPMC Health Plan was a Grand Stevie® winner for sales and customer service excellence at the 17th annual Stevie Awards in 2023!

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry. Winners were selected by the average score of more than 170 professionals worldwide for 2023.

High quality

NCQA Accreditation

UPMC for Life is also Accredited by the National Committee for Quality Assurance (NCQA). You can view a list of rankings by state by visiting the NCQA website.

NCQA Health Plan Accreditation is based on clinical performance and customer experience measures. Plans are evaluated using measures such as quality management and improvement, network management, members’ rights and responsibilities, member connection, and more.

Top-ranked care

Doctors you know and trust

Many UPMC physicians have been recognized as 2023 "Top Doctors" across more than 60 different specialties. UPMC doctors represent more than half of the physicians listed in Pittsburgh. These physicians are part of the Top Doctors® list, which is compiled by Castle Connolly. The Castle Connolly Top Doctor selection process is entirely merit-based. Doctors cannot pay to be listed. Castle Connolly’s peer-to-peer nominations and rigorous research process ensure only the most qualified physicians are included.

High-quality hospitals

In addition to being No. 1 in Pittsburgh, UPMC Presbyterian Shadyside is nationally ranked in the following specialties:

UPMC Mercy earned the No. 7 spot in rehabilitation, marking the hospital’s second consecutive year of landing in the top 10.

Numerous other UPMC hospitals earned regional recognition and were designated as high performing in specialty care.

  • UPMC Harrisburg is No. 7 (tie) in Pennsylvania, No. 2 in the Harrisburg metro area, and is recognized in South Central Pennsylvania. It is also high performing in gastroenterology and GI surgery, geriatrics, orthopedics, pulmonology & lung surgery, and urology.
  • UPMC Passavant is recognized as No. 15 (tie) in Pennsylvania and No. 2 in the Pittsburgh metro area.
  • UPMC Hamot is No. 20 (tie) in Pennsylvania and is recognized in Northwestern Pennsylvania.
  • UPMC St. Margaret is high performing in orthopedics.

U.S. News & World Report analyzed more than 4,500 hospitals nationwide based on a variety of factors, including hospital volume, patient safety, and outcomes, and surveyed responses from tens of thousands of physicians on hospitals’ reputations for delivering high-quality care.

These rankings reflect the exceptional care delivered every day by our extraordinary doctors, nurses, and staff who truly define world-class care.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

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UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.


Last Updated: 1/19/2024