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How to Get Tested for COVID-19

Worried about exposure to the virus? These tools can help you understand your risk and make a plan. You can check symptoms and get answers to questions you may have.

COVID-19 Diagnostic Testing

If you suspect that you (or a member of your family) have COVID-19, please take the following steps. If you are experiencing severe symptoms such as trouble breathing, you should call 911 or visit an emergency department in your community for immediate care.

Visit our COVID-19 coverage for members page for more information about the cost of diagnostic COVID-19 testing based on your coverage type.


Step 1: Contact a heath care provider

Call Your Provider’s Office

Your primary care provider (PCP) can tell you what to do next and give you instructions and a referral if you need to be tested. Some providers also offer virtual visits so you can receive care and consultation from home.

Find a Provider

Use UPMC AnywhereCare

UPMC AnywhereCare allows you to have a virtual visit with a provider from your smartphone, tablet, or computer.* If your provider feels you need to be tested for COVID-19, you will be directed to the next steps.

Visit UPMC AnywhereCare

Call the UPMC MyHealth 24/7 Nurse Line

Our nurses offer support and advice on a wide range of health issues and can help direct you to the next step in seeking any recommended medical care. The MyHealth 24/7 Nurse Line is available at 1-866-918-1591 (TTY: 711).

Contact the UPMC MyHealth 24/7 Nurse Line


Step 2: Identify your COVID-19 testing location

The provider who gives you a referral to be tested will typically direct you to the appropriate testing location. Some members may be directed to UPMC collection and testing sites, while others may be tested or processed at non-UPMC locations. In some cases, your testing site may be determined by a laboratory testing provider (e.g., Quest Diagnostics or LabCorp) and you will need to schedule testing with them directly. Most collection and testing sites require appointments.

UPMC Testing Sites

UPMC testing sites are not open for walk-in testing. Patients need a physician order or an appointment with the collection center.

UPMC testing site locations

UPMC Urgent Care COVID-19 Testing

COVID-19 testing is now available at select UPMC Urgent Care locations for symptomatic and asymptomatic individuals who have a medical referral or order for a COVID-19 test. UPMC Urgent Care locations are not open for walk-in testing. UPMC Urgent Care staff can administer a COVID-19 test while you are in your vehicle or safely inside the office.

If you do not have a medical referral or formal order, you can request a COVID-19 evaluation from a UPMC Urgent Care provider. Based on the outcome of that evaluation, the provider may order a COVID-19 test.

UPMC Urgent Care locations offering COVID-19 testing

Step 3: Self-isolate until you receive your results

The time to receive results varies based on collection site and volume. The UPMC provider who orders your test will call you with the results. If another provider orders your testing at UPMC, a central UPMC COVID-19 team will contact you. Other providers or testing sites may have different procedures. If you are unsure about how you will get results, you should contact the provider that ordered your test.

The CDC’s Coronavirus Self-Checker tool can also help you determine whether you need to be tested.


View our COVID-19 FAQ for more information.

* UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."

If you have questions about your coverage, see your plan documents or contact Member Services for the most up-to-date information regarding your benefits.