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Enhanced benefits for members

Select your coverage type to view the enhanced health insurance benefits that are available to you.

$0 copay for virtual visits from UPMC AnywhereCare

If you are under the weather, you can reach a health care professional 24/7 without leaving your home through UPMC AnywhereCare. Your smartphone, computer, or tablet is all you need! Until December 31, we will waive all member cost sharing, including deductibles or copayments, for all virtual health care visits with our network providers.*

Learn how to download the UPMC AnywhereCare mobile app
Visit UPMC AnywhereCare

No out-of-pocket costs for members for in-network, inpatient COVID-19 treatment

Now through December 31, we are waiving all deductibles, coinsurance, and copays for in-network, inpatient COVID-19 treatment for members.

No-cost COVID-19 diagnostic testing

Now through December 31, we are waiving deductibles, copayments, and other cost-sharing for COVID-19 diagnostic testing when ordered by your medical provider.

Learn how to get tested

UPMC MyHealth 24/7 Nurse Line

Our nurses offer support and advice on a wide range of health issues, including coronavirus. The MyHealth 24/7 Nurse Line is available at 1-866-918-1591 (TTY: 711).

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."

If you have questions about your coverage, see your plan documents or contact Member Services at 1-877-539-3080 (TTY: 711) seven days a week from 8 a.m. to 8 p.m. for the most up-to-date information regarding your benefits.

During the current public health emergency, members can receive no-cost diagnostic testing for COVID-19 when it is ordered by a licensed attending provider for purposes of individualized diagnosis and treatment.

$0 copay for virtual visits from UPMC AnywhereCare

UPMC Health Plan's telemedicine service, UPMC AnywhereCare, has expanded to offer care to children of all ages. With UPMC Children's AnywhereCare, children ages 0-17 can have Virtual Urgent Care visits 24/7 with UPMC Children's Hospital of Pittsburgh providers over live video. Anytime, day or night. Members who are 18 years old and older will continue to use UPMC AnywhereCare.

Until December 31, we will waive all member copayments for all virtual health care visits with our network providers.*

Learn how to download the UPMC AnywhereCare mobile app
Visit UPMC AnywhereCare

No out-of-pocket costs for members for in-network, inpatient COVID-19 treatment

No-cost COVID-19 diagnostic testing

Now through December 31, we are waiving copayments for COVID-19 diagnostic testing when ordered by your child’s medical provider.

Learn how to get tested

Early Prescription Refills

Now through December 31, early refill limits are waived on prescriptions filled at retail and specialty pharmacies. Regular copays may apply.

UPMC MyHealth 24/7 Nurse Line

Our nurses offer support and advice on a wide range of health issues, including coronavirus. The MyHealth 24/7 Nurse Line is available at 1-866-918-1591 (TTY: 711).

If you have questions about your coverage, see your plan documents or contact Member Services for the most up-to-date information regarding your benefits.

*UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN). OCN is not an affiliate of UPMC. Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose “text me when the provider is available.”

During the current public health emergency, members can receive no-cost diagnostic testing for COVID-19 when it is ordered by a licensed attending provider for purposes of individualized diagnosis and treatment.

$0 copay for virtual visits from UPMC AnywhereCare

If you or your child is under the weather, you can reach a health care professional 24/7 without leaving your home through UPMC AnywhereCare and Children’s AnywhereCare. Your smartphone, computer, or tablet is all you need! Until December 31, we will waive all member cost sharing, including deductibles or copayments, for all virtual health care visits with our network providers.*

With Children’s AnywhereCare, your child (ages 0-17) can now have a video visit with a provider from UPMC Children’s Hospital of Pittsburgh.**

Learn how to download the UPMC AnywhereCare mobile app
Visit UPMC AnywhereCare

No out-of-pocket costs for members for in-network, inpatient COVID-19 treatment

Now through December 31, we are waiving all deductibles, coinsurance, and copays for in-network, inpatient COVID-19 treatment for members. Self-insured employer groups can opt out of this coverage.

No-cost COVID-19 diagnostic testing

Now through December 31, we are waiving deductibles, copayments, and other cost-sharing for COVID-19 diagnostic testing when ordered by your medical provider.

Learn how to get tested

UPMC MyHealth 24/7 Nurse Line

Our nurses offer support and advice on a wide range of health issues, including coronavirus. The MyHealth 24/7 Nurse Line is available at 1-866-918-1591 (TTY: 711).

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."

If you have questions about your coverage, see your plan documents or contact Member Services for the most up-to-date information regarding your benefits.

**UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN). OCN is not an affiliate of UPMC. Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose “text me when the provider is available.”

During the current public health emergency, members can receive no-cost diagnostic testing for COVID-19 when it is ordered by a licensed attending provider for purposes of individualized diagnosis and treatment.

$0 copay for virtual visits from UPMC AnywhereCare

If you or your child is under the weather, you can reach a health care professional 24/7 without leaving your home through UPMC AnywhereCare and Children’s AnywhereCare. Your smartphone, computer, or tablet is all you need! Until December 31, we will waive all member cost sharing, including deductibles or copayments, for all virtual health care visits with our network providers.*

With Children’s AnywhereCare, your child (ages 0-17) can now have a video visit with a provider from UPMC Children’s Hospital of Pittsburgh.**

Learn how to download the UPMC AnywhereCare mobile app
Visit UPMC AnywhereCare

No out-of-pocket costs for members for in-network, inpatient COVID-19 treatment

Now through December 31, we are waiving all deductibles, coinsurance, and copays for in-network, inpatient COVID-19 treatment for members. Self-insured employer groups can opt out of this coverage.

No-cost COVID-19 diagnostic testing

Now through December 31, we are waiving deductibles, copayments, and other cost-sharing for COVID-19 diagnostic testing when ordered by your medical provider.

Learn how to get tested

UPMC MyHealth 24/7 Nurse Line

Our nurses offer support and advice on a wide range of health issues, including coronavirus. The MyHealth 24/7 Nurse Line is available at 1-866-918-1591 (TTY: 711).

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."

While almost all of our Individual and Group plans include extensive telehealth benefits, some ASO/self-funded employer plans do not cover telehealth services.

If you have questions about your coverage, see your plan documents or contact Member Services for the most up-to-date information regarding your benefits.

**UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN). OCN is not an affiliate of UPMC. Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose “text me when the provider is available.”

During the current public health emergency, members can receive no-cost diagnostic testing for COVID-19 when it is ordered by a licensed attending provider for purposes of individualized diagnosis and treatment.