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Customer Service

Our award-winning† UPMC for Kids Health Care Concierge team will see you and your child through every step of your child’s health care journey. They can answer all your benefit questions, help you schedule doctor visits, and do so much more. You’ll always speak with a local representative who is knowledgeable about how your plan works. Our goal is to provide you with fast, efficient service every time you call.

Notifying Us of Changes

Please be sure to report any changes in your family’s circumstances, such as address, phone number, household income, or the number of members in your family. Also, if your child is covered or becomes covered by private health insurance, you must notify us immediately, as your child will no longer be eligible for the CHIP program and will be dis-enrolled from UPMC for Kids.

Call us at 1-800-650-8762. TTY users should call 711. We are available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.

†UPMC Health Plan earned three 2018 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Use of Technology in Customer Service, and Best Medicare Telesales Team. In 2017 UPMC Health Plan earned a Gold Contact Center of the Year Award, and in 2016 earned the Silver Award.

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