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Customer service

Our award-winning† UPMC for Kids Health Care Concierge team will see you and your child through every step of your child’s health care journey. They can answer your benefit questions, help you schedule doctor visits, and do so much more. You’ll always speak with a representative who is knowledgeable about how your plan works. Our goal is to provide you with fast, efficient service every time you call.

Call us at 1-800-650-8762. TTY users should call 711. We are available Monday through Friday from 8 a.m. to 6 p.m.

Reporting changes

Please be sure to report any changes in your family’s circumstances, such as address, phone number, household income, or the number of members in your family. Also, if your child is covered or becomes covered by private health insurance, you must notify the Pennsylvania Department of Human Services (DHS) immediately, as your child will no longer be eligible for the CHIP program and will be dis-enrolled from UPMC for Kids. To report any of these changes listed above, you can use COMPASS, use the myCOMPASS PA mobile app, or call the DHS Customer Service Center at 1-877-395-8930 (215-560-7226 in Philadelphia) to report changes.

†UPMC Health Plan earned 12 awards during the 16th annual Stevie® Awards for Sales & Customer Service event for outstanding customer service and innovation in 2022. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry.

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