Member Services

How to get in touch with Member Services:

• Call 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. Saturday from 8 a.m. to 3 p.m.
• Log in to the UPMC Health Plan member site to chat with a Health Care Concierge.
• Use secure messaging and live chat in the free UPMC Health Plan mobile app.
• Send a secure message 24/7. We will respond within 24 business hours.
• Need to pay a bill? Learn about the convenient ways to pay your bill.
• Schedule an appointment with a representative at one of our Connect Centers.

Working hard to make things easy for you

Whether you have a question about claims, need to find a doctor, or just need to have something explained, we’re here for you.

A Health Care Concierge can help you:

• Find a doctor or other provider.
• Get answers to benefit questions and explain how your health plan works.
• Check to see if a prescription drug is covered.
• Schedule important preventive care appointments.

LGBTQIA+ Health Care Concierges

At UPMC Health Plan, we are committed to helping all our members fully understand their benefits, access services, and resources that can help them live their healthiest life.

The Health Plan never loses sight of the fact that our LGBTQIA+ members often face significant health care-related challenges, so we created a Member Services team that’s dedicated to serving this community. This award-winning team is committed to answering members’ health insurance-related questions and addressing their concerns.

UPMC Health Plan members who are interested in learning more about LGBTQIA+ Member Services can call a Health Care Concierge at 1-844-202-0126 (TTY: 711) or dial the phone number on their insurance card. Help is available Monday through Friday from 8:30 a.m. to 5 p.m.