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Network and Access

Our provider network includes more than 140 hospitals and more than 29,000 physicians throughout Pennsylvania and parts of Ohio, West Virginia and Maryland. Across the U.S., the networks include 1 million health care providers and 6,100 hospitals3, as well as a broad network of retail pharmacies.

Don’s Story

Don’s employer gave him the option to choose UPMC Health Plan. The network and access to life-saving care made Don glad he did. "I’m very fortunate that I did choose UPMC Health Plan because it allowed me to resolve my situation without worrying."

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Pharmacy Network

Retail

UPMC Health Plan members have access to a broad retail pharmacy network that includes:

  • National chain pharmacies such as CVS, Rite Aid, and Walmart; and regional chain pharmacies such as Giant Eagle, GIANT Food Stores, MARTIN's Food Markets, and Wegmans.
  • An extensive network of independent pharmacies and other regional chain pharmacies.

Mail Order

Long-term maintenance medications are typically available through the Express Scripts mail-order pharmacy.

Specialty medications will generally be dispensed from Accredo Specialty Pharmacy or Chartwell Specialty Pharmacy and may be limited to a one-month supply.

Extended Network

UPMC Health Plan provides access to high-quality care for your employees and their covered dependents who are traveling or living outside our service area. This national network is composed of the Cigna PPO Network1 for members who are outside the UPMC Health Plan service area and not in Ohio, and the SuperMed PPO Network for members in Ohio.2 The Cigna PPO Network has more than 1 million health care providers and 6,100 hospitals.3

Global Emergency Assistance Services

Members traveling more than 100 miles from home have access to emergency medical assistance through Assist America.* This service can connect members and their covered family members to doctors, hospitals, and other emergency services—free of charge.

UPMC AnywhereCare virtual visits

With UPMC AnywhereCare,** members and their covered dependents, including children, can access high-quality care 24/7 using their computer or mobile device. UPMC AnywhereCare is best for nonemergency conditions, such as cold and flu symptoms, allergies, or pink eye.

Visit UPMC AnywhereCare or download the mobile app to have a virtual visit with a provider. If needed, a provider can send a prescription to a pharmacy near the member.


1The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna is an independent company and is not affiliated with UPMC Health Plan and its affiliates. Access to the Cigna PPO Network is available through Cigna’s contractual relationship with UPMC Health Plan. All Cigna products are provided exclusively by or through operating subsidiaries of Cigna Corp., including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property Inc. Access to the Cigna PPO Network outside of the UPMC Health Plan service area is applicable for members in Bucks, Chester, Delaware, Franklin, Fulton, Juniata, Mifflin, Montgomery, Montour, and Philadelphia counties in Pennsylvania; and all other states except Ohio; Garrett and Allegany counties in Maryland; and Chautauqua, Cattaraugus, and Allegany counties in New York.

2UPMC Health Plan commercial members and their dependents who reside or are traveling in Ohio will continue to access care through the SuperMed PPO Network and, while traveling outside of the state of Ohio, can also utilize the Cigna PPO Network.

3Cigna analysis of actual providers contracted as part of the Cigna PPO for Shared Administration as of December 2020. Data is subject to change.

*Assist America is available when members experience a medical emergency while traveling more than 100 miles from their residence, including to another country, for less than 90 days. Assist America is not medical insurance.

**UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II P.C. (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage.

UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II P.C. (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage.