Best Service.
High Quality.
Best Doctors and Hospitals.
Best Service
Stevie Awards
UPMC Health Plan earned three 2026 Gold Stevie® Awards:
- Back-Office Customer Service Team of the Year
- Contact Center of the Year (Over 100 Seats)
- Customer Service Management Team of the Year
The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals across organizations of all sizes and in virtually every industry. Winners were selected by a panel of judges that were recruited worldwide. Each entry is reviewed by at least five volunteer approved judges, and the average score is used for ranking.
JD Power
For the third year in a row, UPMC Health Plan is #1 for Member Satisfaction Among Commercial Health Plans in Pennsylvania by JD Power
UPMC Health Plan received the highest score in Pennsylvania in the JD Power 2024-2026 U.S. Commercial Member Health Plan Satisfaction Studies, which measure members’ satisfaction with their commercial health plan experience. Visit jdpower.com/awards for more details.
UPMC Health Plan achieved #1 for: Resolving Problems or Complaints; Able to Get Health Services How/When I Want; Digital Channels; People; Helping To Save Me Time or Money; Ease of Doing Business.
U.S. News & World Report
UPMC for Life was named a "Best Insurance Company for Medicare Advantage" in Pennsylvania for 2025 by U.S. News & World Report (10-16-24).
For an insurance company to be eligible for the list of U.S. News & World Report's Best Insurance Companies for Medicare Advantage, all Medicare Advantage plans offered by the insurance company in that state had to be rated overall with at least three out of five stars by Medicare. U.S. News & World Report then averaged the Medicare star ratings for each of the eligible plans, and those companies with an average overall rating of 4.5 or more stars earned recognition as a Best Insurance Company for Medicare Advantage.
Best Doctors
Nearly 500 UPMC physicians have been recognized as 2025 "Top Doctors" across more than 60 different specialties.
These physicians are part of the Top Doctors® list, which is compiled by Castle Connolly. The Castle Connolly Top Doctor selection process is entirely merit- based. Doctors cannot pay to be listed. Castle Connolly’s peer-to-peer nominations and rigorous research process ensure only the most qualified physicians are included.
Best Hospitals
UPMC Presbyterian Shadyside, the flagship hospital of UPMC and the organization's hub academic medical center, remains the No. 1 hospital in the Pittsburgh metro area as ranked by U.S. News & World Report, reclaiming the No. 2 spot in all of Pennsylvania, up from No. 3 in 2024-25.
The highest-ranking specialty for 2025-26 was Psychiatry, which encompasses votes for both UPMC Presbyterian Shadyside and UPMC Western Psychiatric Hospital. Psychiatry achieved a No. 7 rank in the nation.
In total, UPMC Presbyterian Shadyside achieved national ranking in nine specialties, as well as "high performing" status in three specialties:
- Cancer - ranked 33
- Cardiology, Heart, and Vascular Surgery – rated high performing
- Diabetes and Endocrinology - ranked 40
- Ear, Nose, and Throat - ranked 23 (tie)
- Gastroenterology and GI Surgery - ranked 37
- Geriatrics - ranked 35
- Neurology and Neurosurgery – ranked 45
- Orthopedics – rated high performing
- Psychiatry – ranked 7 (UPMC Western Psychiatric Hospital is rolled into UPMC Presbyterian Shadyside)
- Pulmonology and Lung Surgery - ranked 50
- Rheumatology – rated high performing
- Urology - ranked 42
UPMC Presbyterian Shadyside was also recognized as a "Best Regional Hospital for Community Access." This is a designation given to hospitals that, according to Ben Harder, chief of health analysis and managing editor at U.S. News, "demonstrate by their example that a hospital can both excel in overall quality of care and also provide a substantial amount of that exceptional care to historically underserved communities."
Other notable national rankings include UPMC Mercy, which was ranked No. 14 in the nation for Rehabilitation, and UPMC Magee-Women's Hospital, which ranked No. 32 (tied) nationally.
Additional State and Regional Results
- UPMC Harrisburg moved to No. 7 in Pennsylvania, remaining No. 2 in the Harrisburg metro area. It is also high performing in orthopedics and urology.
- UPMC Hamot ranked No. 17 (tie) in Pennsylvania and was recognized in Northwestern Pennsylvania.
- UPMC Passavant ranked No. 20 (tie) in Pennsylvania and No. 3 in the Pittsburgh metro area.
Get a full look at the results and methodology used in the calculations at USNews.com.