Best Service.
High Quality.
Best Doctors and Hospitals.

Best Service

Stevie Awards

 UPMC Health Plan earned seven 2025 Stevie^® Awards, including the Customer Service Award of the Year (Healthcare, Pharmaceuticals, and Related Industries category). UPMC Health Plan also earned three Gold Stevie Awards:

• Customer Service Employer of the Year
• Customer Service Department of the Year
• Enrollment & COB for Best Back Office Customer Service Team of the Year

For the third year in a row, UPMC for Life is #1 for Member Satisfaction Among Medicare Advantage Plans in Pennsylvania by J.D. Power 

UPMC for Life has earned the highest score in Pennsylvania in the J.D. Power 2025 U.S. Medicare Advantage Study℠ of members’ satisfaction with their Medicare Advantage health plan experience. This is the third consecutive year that UPMC for Life has received this designation. 

Results are based on award eligible plans in Pennsylvania by J.D. Power. UPMC for Life received the highest score in Pennsylvania in the J.D. Power 2023-2025 U.S. Medicare Advantage Satisfaction Studies of members’ satisfaction with their Medicare Advantage health plan experience. Visit jdpower.com/awards for more details.

U.S. News & World Report

UPMC for Life was named a "Best Insurance Company for Medicare Advantage" in Pennsylvania for 2025 by U.S. News & World Report (10-16-24).

For an insurance company to be eligible for the list of U.S. News & World Report's Best Insurance Companies for Medicare Advantage, all Medicare Advantage plans offered by the insurance company in that state had to be rated overall with at least three out of five stars by Medicare. U.S. News & World Report then averaged the Medicare star ratings for each of the eligible plans, and those companies with an average overall rating of 4.5 or more stars earned recognition as a Best Insurance Company for Medicare Advantage. 

Best Doctors

Nearly 500 UPMC physicians have been recognized as 2025 "Top Doctors" across more than 60 different specialties.

These physicians are part of the Top Doctors^® list, which is compiled by Castle Connolly. The Castle Connolly Top Doctor selection process is entirely merit- based. Doctors cannot pay to be listed. Castle Connolly’s peer-to-peer nominations and rigorous research process ensure only the most qualified physicians are included. 

 

Best Hospitals

UPMC Presbyterian Shadyside, the flagship hospital of UPMC and the organization's hub academic medical center, remains the No. 1 hospital in the Pittsburgh metro area as ranked by U.S. News & World Report, reclaiming the No. 2 spot in all of Pennsylvania, up from No. 3 in 2024-25. 

The highest-ranking specialty for 2025-26 was Psychiatry, which encompasses votes for both UPMC Presbyterian Shadyside and UPMC Western Psychiatric Hospital. Psychiatry achieved a No. 7 rank in the nation. 

In total, UPMC Presbyterian Shadyside achieved national ranking in nine specialties, as well as "high performing" status in three specialties: 

• Cancer - ranked 33
• Cardiology, Heart, and Vascular Surgery – rated high performing
• Diabetes and Endocrinology - ranked 40
• Ear, Nose, and Throat - ranked 23 (tie)
• Gastroenterology and GI Surgery - ranked 37
• Geriatrics - ranked 35
• Neurology and Neurosurgery – ranked 45
• Orthopedics – rated high performing 
• Psychiatry – ranked 7 (UPMC Western Psychiatric Hospital is rolled into UPMC Presbyterian Shadyside) 
• Pulmonology and Lung Surgery - ranked 50
• Rheumatology – rated high performing 
• Urology - ranked 42

UPMC Presbyterian Shadyside was also recognized as a "Best Regional Hospital for Community Access." This is a designation given to hospitals that, according to Ben Harder, chief of health analysis and managing editor at U.S. News, "demonstrate by their example that a hospital can both excel in overall quality of care and also provide a substantial amount of that exceptional care to historically underserved communities."  

Other notable national rankings include UPMC Mercy, which was ranked No. 14 in the nation for Rehabilitation, and UPMC Magee-Womens Hospital, which ranked No. 32 (tied) nationally.  

Additional State and Regional Results  

• UPMC Harrisburg moved to No. 7 in Pennsylvania, remaining No. 2 in the Harrisburg metro area. It is also high performing in orthopaedics and urology.  
• UPMC Hamot ranked No. 17 (tie) in Pennsylvania and was recognized in Northwestern Pennsylvania.  
• UPMC Passavant ranked No. 20 (tie) in Pennsylvania and No. 3 in the Pittsburgh metro area.  

Get a full look at the results and methodology used in the calculations at USNews.com.