Resources for after a recent hospital stay

Watch a short video below about the resources available to you or jump to a section:

• Personal representative designation form
• Ask a Pharmacist
• Digital tools
• Health Care Concierge

If you would like another person to act on your behalf when discussing your health care coverage and benefit information, you will need to fill out the form below and fax or mail it back to us. Once you return this completed, signed, and dated form to us, we can verify your request, adjust our records accordingly, and speak to your personal representative.

Fax to: 412-454-7829
Mail to:
UPMC Health Plan
PO Box 2965
Pittsburgh, Pennsylvania 15230-2965

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Ask a Pharmacist

Need help sorting through your medications or just have a few questions you’d like to ask an expert? Schedule a video appointment with one of our licensed pharmacists at a time that’s convenient for you. All you need is access to a smartphone, tablet, or computer with a camera and microphone. We can help you understand each of your medications, suggest ways to save money, and answer your questions. We can even talk with your doctor if you are experiencing side effects.

Ready to schedule your appointment? Log into the UPMC Health Plan member site or UPMC Health Plan app to get started.

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Digital tools

Managing and coordinating your health care information can be overwhelming. That’s why we encourage you to use our free digital tools to help organize your information. You may find these digital tools helpful after your recent hospital stay. For more information about all the free digital tools available to you, visit our digital tools page.

MyUPMC

Get care without leaving home! With MyUPMC, you can schedule an online visit with your regular provider. All you need is your phone or tablet—and the MyUPMC app. Plus, you can track your health care and review information about the care you’ve received from your UPMC providers.¹

With MyUPMC, you can:

• Have secure video visits with many UPMC doctors and providers.
• Access your test results and message your doctors with questions.
• Schedule and manage your medical appointments.
• Renew your prescriptions.
• Pay your UPMC provider bills.

Download the app to your tablet or smartphone from the App Store or Google Play^TM. 

UPMC Health Plan app

Here are some of the things you can do with the UPMC Health Plan app:

• See your plan documents, Explanations of Benefits (EOBs), and claims.
• Access a digital copy of your member ID card(s).
• Enroll in autopay and pay your monthly premium.
• Search for in-network providers.
• Chat with your Health Care Concierge team.
• Sign up to receive your plan documents online.
• Search for covered drugs, compare costs, and set up mail-order delivery (with some plans).

Download the app to your tablet or smartphone from the App Store or Google Play.

UPMC Health Plan Tech Guides

We’ve got your back when you need help with technology. Whether you’re new to navigating online or just new to UPMC Health Plan’s digital tools, our Tech Guides are your digital tool experts! This specialized team is dedicated to helping you with all the free digital health care tools UPMC Health Plan offers.

Plus, we can even help you with basic troubleshooting and commonly used features on your personal devices, including:

• Unlocking your device.
• Resetting your passwords.
• Downloading apps and setting up email.
• Managing your calendar appointments.
• Setting up your computer camera.
• Texting or using FaceTime, and much more.

Schedule a personal appointment with a Tech Guide

Depending on your digital needs, we can quickly answer your questions over the phone or schedule you a personal appointment with one of our UPMC Health Plan Tech Guides. Just give us a call at 1-833-685-5418 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to talk to us about what option works best for you.

Schedule an appointment with a UPMC Health Plan Tech Guide.

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UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc.,
UPMC for You Inc., and UPMC Health Coverage Inc.