Members Home Access MyHealth OnLine Health Plan Basics
Self-Service Resources
Condition Support
Wellness
Digital Tools
Contact

Programs and Services to Improve and Manage Behavioral Health

IMPORTANT: Crisis information

If you or someone you know is having suicidal thoughts, or a mental health or substance use crisis, get help right away.

Call or text 988 or chat 988Lifeline.org for support. 988 connects you with a trained crisis counselor who can help, and they are available 24/7, 365 days a year.
Call your doctor or a mental health center.
Call the UPMC Health Plan Behavioral Health crisis line at 1-888-777-8754. Press 1 for emergency assistance. Help is available 24/7, 365 days a year.
Call 911, go to the nearest emergency room, or call the local ambulance service.

Select the type of coverage you have to see the behavioral health support you can access. These resources can help you better manage stress, anxiety, depression, and other conditions or issues that are affecting your well-being.

Review your resources on the Medicare Behavioral Health Benefits and Resources page.

RxWell app

Prescription-strength health

Sometimes you need to take a few minutes for your mental health. These moments are often needed when you have little time to spare. That’s where the RxWell^® app can help. Whether you’re feeling anxious, stressed, or sad, RxWell* has a path for you.

You can choose from Stress, Anxiety, Depression, or other programs. Each program has a dedicated health coach and activities that can help you feel better. RxWell is available 24/7 and at no cost to UPMC Health Plan members who are 16 years old or older.

Take the first step to improve your mental health. Download RxWell today!

Stress health coaching

Virtual and telephonic sessions

Making changes to improve your mental health is easier with the support of a health coach. Through this program, you can work with a coach to learn strategies that can help you cope with stress and feel better.

Your coaching sessions can happen virtually through UPMC AnywhereCare^† or over the phone.

Video visits with health navigators are provided through UPMC AnywhereCare. Health navigators can connect you to clinical services and health coaches to support your stress management goals. Join a free health navigation session and have a conversation about your health-related needs and goals.

To get started with a health coach to better manage your stress through a virtual session, register for or log in to UPMC AnywhereCare.
To get started working with a health coach on managing your stress through a telephonic session, call us toll-free at 1-855-395-8762 (TTY: 711). Help is available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

Stress management text messaging program

Quick support to help with stress

Through our text messaging program, you can learn tips, exercises, and resources that can help you manage stress. The program is available 24/7. You can move through it at your own pace and choose the topics to focus on: breathing, muscle relaxation, imagery, physical activity, or mindfulness.

Enroll by texting the keyword PEACE to 478-762.**

Stress health coaching

Virtual and telephone sessions

Making changes to improve your mental health is easier with the support of a health coach. Through this free program, you can work with a coach to learn strategies that can help you cope with stress and feel better.

Your coaching sessions can happen virtually through UPMC AnywhereCare^† or over the phone.

Video visits with health navigators on UPMC AnywhereCare
Health navigators can connect you to clinical services and health coaches to support your stress management goals. Join a free health navigation session and have a conversation about your health-related needs and goals. To get started, register for or log in to UPMC AnywhereCare.
Telephonic health coaching
Call us toll-free at 1-855-395-8762 (TTY: 711) to start working with a coach to better manage your stress. Help is available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

Stress management text messaging program

Quick support to help with stress

Through our text messaging program, you can get tips, exercises, and resources that can help you manage stress. The program is available to you 24/7. You can move through it at your own pace and choose the topics to focus on: breathing, muscle relaxation, imagery, physical activity, or mindfulness.

Enroll by texting the keyword PEACE to 478-762.**

Behavioral health coaching

UPMC Health Plan can provide support for your behavioral health needs.

We have a team of licensed behavioral health clinicians who have years of experience working with mental health and substance use issues. Although they do not provide treatment, our team members can telephonically or virtually meet with you and:

Provide education on a variety of behavioral health conditions including anxiety, depression, substance use, pain management, and grief.
Help you better understand your symptoms and recognize when it’s time to seek help.
Work with you to set goals and develop self-management skills.
Help you establish treatment with a therapist or psychiatrist and provide support during the interim while you connect to your provider.

You can get one-on-one behavioral health support over the phone by calling UPMC Health Plan Behavioral Health Services at 1-888-777-8754 (TTY: 711).

For routine issues, you can email us at HPBHsupport@upmc.edu. Please include your name, date of birth, member ID, phone number, and a short description of your assistance request. One of our team members will call you within two business days.

Behavioral health coaching

UPMC Health Plan can provide support for your behavioral health needs.

Provide education on a variety of behavioral health conditions including anxiety, depression, substance use, pain management, and grief.
Help you better understand your symptoms and recognize when it’s time to seek help.
Work with you to set goals and develop self-management skills.
Help you establish treatment with a therapist or psychiatrist and provide support during the interim while you connect to your provider.

You can get one-on-one behavioral health support over the phone by calling UPMC Health Plan Behavioral Health Services at 1-888-777-8754 (TTY: 711).

Behavioral health support

If you are struggling with depression, stress, anxiety, or substance use, or if you want to quit using tobacco, it’s important to have support. You are eligible for services through behavioral health managed care organizations (BH-MCO) that are overseen by the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services (OMHSAS). Visit the Pennsylvania Department of Human Services 'Office of Mental Health and Substance Abuse Services' website to find contact information for your BH-MCO. You can call your BH-MCO toll-free 24 hours a day, 7 days a week.

You can also call the UPMC for You Health Care Concierge team at 1-800-286-4242 (TTY: 711) for help contacting your BH-MCO. Our Health Care Concierge team is available Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m.

Behavioral health support

You are eligible for services through behavioral health managed care organizations (BH-MCO) that are overseen by the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services (OMHSAS). Your BH-MCOs are based on your county of residence and are separate from UPMC Community HealthChoices. Visit the Pennsylvania Department of Human Services' Office of Mental Health and Substance Abuse Services' website to find contact information for your BH-MCO. You can call your BH-MCO toll-free 24 hours a day, 7 days a week.

You can also call the UPMC Community HealthChoices Health Care Concierge team at 1-844-833-0523 (TTY: 711) to get contact information for your BH-MCO. Our Health Care Concierge team is available 24 hours a day, 7 days a week.

Behavioral health support

You are eligible for services through behavioral health managed care organizations (BH-MCO) that are overseen by the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services (OMHSAS). Your BH-MCO are based on your county of residence and are separate from UPMC for You. Visit the Pennsylvania Department of Human Services Office of Mental Health and Substance Abuse Services (OMHSAS) website to find contact information for your BH-MCO. You can call your BH-MCO toll-free 24 hours a day, 7 days a week

LifeSolutions

LifeSolutions® offers counseling support to help you and members of your household address work or personal concerns and become healthier, happier, and more productive.

If your employer offers employee assistance program (EAP) services through LifeSolutions, you and members of your household are eligible to use the following services:

Counseling in-person, by phone, or via video for support related to personal, relationship, or work concerns
No-cost consultations related to financial wellness or legal issues

Visit lifesolutionsforyou.com or call LifeSolutions today at 1-800-647-3327 (TTY: 711). Phones are answered 24/7 for immediate help. All services are private and confidential.

Virtual counseling sessions through UPMC AnywhereCare^†

Sign in to UPMC AnywhereCare and select Virtual Counseling Appointment Scheduling to set up your session. You will need a UPMC AnywhereCare account to get started.

LifeSolutions

LifeSolutions® offers telephonic counseling to help you and members of your household address work or personal concerns and become healthier, happier, and more productive.

LifeSolutions also offers free consultations related to financial wellness or legal issues.

If your employer offers employee assistance program (EAP) services through LifeSolutions, you and members of your household are eligible to use the following services:

Counseling in-person, by phone, or via video for support related to personal, relationship, or work concerns
No-cost consultations related to financial wellness or legal issues

Visit lifesolutionsforyou.com or call LifeSolutions today at 1-800-647-3327 (TTY: 711). Phones are answered 24/7 for immediate help. All services are private and confidential.

Virtual counseling sessions through UPMC AnywhereCare^†

Sign in to UPMC AnywhereCare and select Virtual Counseling Appointment Scheduling to set up your session. You will need a UPMC AnywhereCare account to get started.

UPMC Resources for Life

Through UPMC Resources for Life®, you and your caregiver(s) can receive six counseling sessions per concern each year at no cost. Counselors can help you cope with family and relationship concerns, stress, grief, and other emotional issues. Call Resources for Life at 1-866-441-4395 (TTY: 711) to schedule a phone or in-person appointment. Help is available Monday through Friday from 8 a.m. to 5 p.m.

LifeSolutions® offers counseling support to help you and members of your household address work or personal concerns and become healthier, happier, and more productive.

If your employer offers employee assistance program (EAP) services through LifeSolutions, you and members of your household are eligible to use the following services:

Counseling in-person, by phone, or via video for support related to personal, relationship, or work concerns
No-cost consultations related to financial wellness or legal issues

Virtual counseling session through UPMC AnywhereCare^†

Sign in to UPMC AnywhereCare and select Virtual Counseling Appointment Scheduling to set up your session. You will need a UPMC AnywhereCare account to get started.

Behavioral health providers

As a UPMC Health Plan member, you have access to a network of quality therapists and doctors who can help you manage your behavioral health needs.

UPMC Western Psychiatric Hospital has been a national leader in providing best practice, research-based care. It is one of the country’s largest behavioral health care providers affiliated with an academic medical center.

Some primary care and family practice providers administer behavioral health support onsite. Talking to your primary care provider (PCP) may be a good starting point to discuss your behavioral health needs. If you haven’t selected a PCP, you should consider doing so today.

To find a behavioral health network provider:

Go to our provider directory.
Call UPMC Health Plan Behavioral Health Services at 1-888-777-8754 (TTY: 711).
Email us at HPBHsupport@upmc.edu for routine issues. Please include your name, date of birth, member ID, phone number, and a short description of your assistance request. One of our team members will call you within two business days.

Behavioral health providers

As a UPMC Health Plan member, you have access to a network of quality therapists and doctors who can help you manage your behavioral health needs through behavioral health managed care organizations (BH-MCOs) that are overseen by the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services (OMHSAS). BH-MCOs are based on your county of residence and is separate from UPMC for You.

Visit the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services website to find contact information for your BH-MCO.
UPMC Western Psychiatric Hospital has been a national leader in providing best practice and research-based care. It is one of the country’s largest behavioral health care providers affiliated with an academic medical center.
Some primary care and family practice providers administer behavioral health support onsite. Talking to your primary care provider (PCP) may be a good starting point to discuss your behavioral health needs.
You can call your BH-MCO toll-free 24 hours a day, 7 days a week.
You can also call the UPMC for You Health Care Concierge team at 1-800-286-4242 (TTY: 711) for help contacting your BH-MCO. Our Health Care Concierge team is available Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m.

UPMC Resources for Life

Virtual counseling sessions through UPMC AnywhereCare**

Sign in to UPMC AnywhereCare and select Virtual Counseling Appointment Scheduling to set up your session. You will need a UPMC AnywhereCare account to get started.

Behavioral health providers

Visit the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services website to find contact information for your BH-MCO.
UPMC Western Psychiatric Hospital has been a national leader in providing best practice and research-based care. It is one of the country’s largest behavioral health care providers affiliated with an academic medical center.
Some primary care and family practice providers administer behavioral health support onsite. Talking to your primary care provider (PCP) may be a good starting point to discuss your behavioral health needs.
You can call your BH-MCO toll-free 24 hours a day, 7 days a week.
You can also call the UPMC Community HealthChoices Health Care Concierge team at 1-800-286-4242 (TTY: 711) for help contacting your BH-MCO. Our Health Care Concierge team is available Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m.

Behavioral health providers

As a UPMC for Kids member, you have access to a network of quality therapists and doctors who can help you manage your behavioral health needs.

To find a behavioral health network provider:

Go to our provider directory.
Call UPMC Health Plan Behavioral Health Services at 1-888-777-8754 (TTY: 711).
Email us at HPBHsupport@upmc.edu for routine issues. Please include your name, date of birth, member ID, phone number, and a short description of your assistance request. One of our team members will call you within two business days.

Behavioral health providers

As a UPMC Community HealthChoices participant, you have access to a network of quality therapists and doctors who can help you manage your behavioral health needs.

To find a behavioral health network provider:

Go to our provider directory.
Call UPMC Health Plan Behavioral Health Services at 1-844-833-0523 (TTY: 711).
Email us at HPBHsupport@upmc.edu for routine issues. Please include your name, date of birth, member ID, phone number, and a short description of your assistance request. One of our team members will call you within two business days.