UPMC nurses are here for you whenever you need them
Illnesses and injuries don’t fit neatly into your schedule. That’s why the UPMC MyHealth 24/7 Nurse Line is there for you when you need non-emergency care. Whether it’s after hours and your PCP is not available or you have general questions about your symptoms, a UPMC nurse is available to assist you at no cost to you. Be sure to have your member ID card handy.
The UPMC MyHealth 24/7 Nurse Line can help you and your covered dependents:
- Determine the right level of care for the symptoms you’re experiencing.
- Get general health advice and information.
The UPMC MyHealth Nurse Line is not a substitute for medical care. If you have an emergency, go to the nearest emergency room, call 911, or call your local ambulance service.
If you have plan-related questions, please call a Health Care Concierge at the number on your member ID card. TTY users should call 711.
UPMC nurses who answer calls are licensed to assist members in New York, Maryland, Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.