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Virtual Concierge

Tell your Amazon Alexa or Google Home device to "Ask UPMC Health Plan" and be greeted by our new Virtual Concierge.

Whether it’s over the phone, through our mobile app, in social media DMs, or via our online chat, we’re always available to help you make the most of your health insurance.

With our new Virtual Concierge, it's even easier to get the answers you need from the comfort of your couch!

The UPMC Health Plan Virtual Concierge is available 24/7 and can help you learn more about topics like:

  • Commonly used health insurance terms.
  • Telehealth services, such as UPMC AnywhereCare.
  • UPMC Health Plan member benefits and services.

The Virtual Concierge can share information out loud and send you messages with helpful links. Just tell your smart home device to "Ask UPMC Health Plan."

How to use the UPMC Health Plan Virtual Concierge

You’ll need to have an Amazon Alexa or Google Home device or mobile app.

Amazon devices

Amazon Devices

Amazon Alexa

Prompt Alexa to enable the UPMC Health Plan skill. Then open the UPMC Health Plan Alexa Skill:

Alexa, open UPMC Health Plan
Google devices

Google devices

Google Home

Prompt Google Home to open the UPMC Health Plan Action:

Hey Google, let’s talk to UPMC Health Plan

Once you have the Virtual Concierge open on your specific device, try questions or phrases like:

  • What is UPMC AnywhereCare?
  • I need a new member ID card.
  • Where can I get a flu shot?
  • Is a mammogram covered?
  • Tell me about RxWell.
  • What is a deductible?

We're always adding more options for information you can access via the UPMC Health Plan Virtual Concierge, so check back often.

New to UPMC Health Plan?

Welcome to UPMC Health Plan—we're glad you’re here! Our Virtual Concierge can guide you through everything you need to make the most of your health care benefits this year.

Are you ready? Enable the Voice Concierge on your smart home device by following the steps above, then prompt your device with "Ask UPMC Health Plan to welcome me."

Want to ask about the COVID-19 vaccine?

We're here to help you understand the importance of getting the COVID-19 vaccine and finding a location to receive one. To get the Virtual Concierge's help with this, just ask your device to "Ask UPMC Health Plan about the COVID-19 vaccine."