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Virtual Concierge

Tell your Amazon Alexa device to "open UPMC Health Plan" and be greeted by our Virtual Concierge.

Whether it’s over the phone, through our mobile app, in social media DMs, or via our online chat, we’re always available to help you make the most of your health insurance.

The UPMC Health Plan Virtual Concierge skill for Amazon Alexa is available 24/7 and can help you learn more about topics like:

With our Virtual Concierge, it's even easier to get the answers you need from the comfort of your couch!

How to use the UPMC Health Plan Virtual Concierge

You'll need to have an Amazon Alexa device or the mobile app.

  1. Prompt Alexa to enable the free UPMC Health Plan skill.
  2. Then open the UPMC Health Plan Alexa Skill by saying: Alexa, open UPMC Health Plan

Once you have the Virtual Concierge open on your device, try questions or phrases like:

  • What is UPMC AnywhereCare?
  • I need a new member ID card.
  • Is a mammogram covered?
  • Tell me about the RxWell app.
  • What is a deductible?

We're always adding more options for information you can access via the UPMC Health Plan Virtual Concierge, so check back often.

Teach the child in your life about vaccines with our "Daniel Tiger's Neighborhood" audio story

image of Daniel Tiger

Immunizations or vaccines are a key part of keeping children as healthy as possible. Many children may be nervous about receiving a vaccine. We can help! We're proud to partner with Fred Rogers Productions to offer a free audio story in which Daniel Tiger talks about trying to be brave as he prepares to get a shot. The story is great for children who are 5 years old or younger. You can listen to it together before your child gets a well-visit immunization, a flu vaccine, or a COVID-19 vaccine or booster.

How to access the "Daniel Tiger's Neighborhood" audio story You can listen to our four-minute story using your Amazon Alexa device. Install the free UPMC Health Plan Alexa Skill, then say, "Ask UPMC Health Plan for a Daniel Tiger story."

New to UPMC Health Plan?

Welcome to UPMC Health Plan—we're glad you’re here! Our Virtual Concierge can guide you through everything you need to make the most of your health care benefits.

To get started, prompt the Voice Concierge on your smart home device by saying, "Ask UPMC Health Plan to welcome me."

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