UPMC Health Plan Platinum Care Program
High-quality outcomes and optimal patient experiences
If you need a hip or knee joint replacement, consider the UPMC Health Plan Platinum Care Program.
The best possible care
This program gives you access to the best possible care for hip and knee joint replacements through UPMC Health Plan designated Centers of Excellence (COEs). COEs include orthopedic surgeons and facilities that meet strict standards of care, have low complication rates, and achieve optimal outcomes.
Nurse navigators: Providing caring, personal support
When you participate in the UPMC Health Plan Platinum Care Program, you will work with a nurse navigator who will help you through your surgical journey. The navigator will guide you through the entire surgical process—from preparation through recovery. Having this support can give you the peace of mind you need to focus on your health and get back to the activities you enjoy.
Your navigator will also help you:
- Prepare for your procedure.
- Schedule appointments.
- Review patient education materials.
- Set up your MyUPMC account.
- Choose a support person for your surgery day.
- Understand what to expect after surgery.
- Determine who you should call if you need help.
- Get answers to any other questions.
Get started today
Call 1-844-833-0524 (TTY:711) to speak with a Health Care Concierge. During your chat with the Concierge, you can:
- Ask questions about the program.
- Be connected with a nurse navigator.
- Discuss next steps.
Providers that are committed to excellence
Physical therapists (post-surgical visits)
Physical therapy will be an important part of your journey and recovery. A nurse navigator can help you connect with the UPMC Centers for Rehab Services or a UPMC Home Healthcare provider to improve your mobility after surgery.*
*Physical therapy services must be provided by Center for Rehab Services or UPMC Home Health to be covered under the platinum care benefit.