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Health and Wellness Services

What Health and Wellness Services does UPMC Health Plan offer? How can they help me?

Getting healthy results is easier when you have a team of experts to help. They can guide you, encourage you, and help you keep going. You can get support from the experts at UPMC Health Plan. This suite of services lets you work with nurses, dietitians, and other professionals to manage your health conditions and make healthy lifestyle changes. Together, you’ll create a customized plan to achieve your personal health goals and work through challenges along the way.

If you want to lose weight, be more active, or stop smoking, our health coaches can help. If you have a health condition and want to feel better by learning to manage it, our care managers have the experience to handle your needs.

Here’s the best part about our health and wellness services: they are FREE for all UPMC Health Plan members.

Getting started

We make meeting with your coach or care manager as easy and convenient as possible. There are a number of ways to talk to your coach, including:

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To use a self-paced app (with real health coaching support), download RxWell®* from the App Store or Google Play™.

To have a virtual visit through UPMC AnywhereCare:

  • Log in to or register for an account.
  • Once you are logged in, select the Health Navigation tile. If a navigator is available, you can choose Visit Now. If a navigator is not available, you can schedule a visit.

To start by phone, call 1-844-822-3367. TTY users should call 711. Help is available Monday through Friday from 7 a.m. to 8 p.m.

Ask your health care provider to set you up with a prescription for wellness!

Remember: You will not be charged a copay for using UPMC Health Plan’s health and wellness.

About our experts

Our experts hold either professional degrees or licenses as:

A personal experience

Your health coach or care manager will use proven techniques to help you get the results you want. They will get to know you and help you find out if anything is holding you back from succeeding. If you’re already working to better manage a condition, they can help you step up your efforts. They can also direct you to community and online resources. But you are the leader of your team. You choose how you want to work with us—as much or as little as you want.

Other people have succeeded—so can you!*

Our experts can help you get healthier, feel better, and take steps toward meeting your goals. They’ve helped people just like you get positive results addressing:

  • Their weight.
    • 82 percent of those who engaged in weight management lost weight.
    • The average weight loss was 10 pounds.
  • Their physical activity.
    • 86 percent who engaged in this area increased their physical activity.
    • Their activity increased by an average of 83 minutes per week.
  • Their stress.
    • 79 percent who participated in stress management with a coach said they improved their ability to manage stress.
  • Their use of tobacco.
    • 30 percent of participants with tobacco cessation coaching quit using tobacco.
    • Another 11 percent decreased their tobacco use.
  • Their nutrition.
    • 78 percent of nutrition participants improved the nutritional value of their diets.

*Results will vary depending upon the individual. Participants are assessed at the beginning of the program(s); upon completing the program(s); and at 30, 90, and 180 days following completion.

I’m already working with my provider. Why connect with the UPMC Health Plan team?

Everything we do supports the care plans that your provider develops. Our lifestyle and care management plans are personalized for and with you. We discuss what you want to talk about, and we can have a session with you as often as you wish. You don’t have to make an appointment or travel to an office. If your provider prescribes you to work with our team, we will create a progress note and share it back. This way, your provider will know about all the progress you’re making!

*RxWell is available to UPMC Health Plan members who are 14 years old or older.