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Customer Service Excellence

UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.

UPMC Health Plan provides access to the world-class doctors and hospitals of UPMC as well as thousands of community doctors and hospitals. Global medical services from Assist America, coverage for children until age 26 no matter where they live, and outstanding member service all mean you get the best health care plan.

See Our Work in Action

Hear from our members, staff, and community partners.

Learn more about our Member Services team:

See all member benefits here

Find out what we’re doing in the community:

Learn more about our community involvement

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Employer Groups Individuals & Families Medicare