Each UPMC for Life
member has a Health Care Concierge
team that’s dedicated to answering your questions and helping you understand your benefits. Our representatives are knowledgeable about Medicare and how your health plan works. We’re committed to answering your questions and helping you get the information you need in just one call.
Learn how extra benefits, like our Health Care Concierge team, are important to UPMC for Life
We can help you:
- Research and find local network providers.
- Check to see if a prescription drug is covered.
- Understand your health care costs.
- Get answers to benefit questions.
- Schedule doctor and preventive care appointments.
- Take advantage of your FREE gym membership and fitness benefits.
- Learn about community events and member programs.
Getting you fast, efficient answers when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.
With just one phone call, you can talk to someone who is knowledgeable about Medicare and your plan benefits.
UPMC Health Plan earned 11 awards for customer service excellence at the 14th Annual Stevie® Awards, including three 2020 Gold Stevie Awards for Best Back-Office Customer Service Team, Innovation in Customer Service, and Customer Service Team of the Year–Recovery Situation. We also won the People's Choice Stevie® Award for Favorite Customer Service.