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Health Care Concierge

Fast, efficient, and always personal

Each UPMC for Life member has a Health Care Concierge team that’s dedicated to answering your questions and helping you understand your benefits. Our representatives are knowledgeable about Medicare and how your health plan works. We’re committed to answering your questions and helping you get the information you need in just one call.

Learn how extra benefits, like our Health Care Concierge team, are important to UPMC for Life member Carmen:



We can help you:

  • Research and find local network providers.
  • Check to see if a prescription drug is covered.
  • Understand your health care costs.
  • Get answers to benefit questions.
  • Schedule doctor and preventive care appointments.
  • Take advantage of your free gym membership and fitness benefits.
  • Learn about community events and member programs.
  • Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
  • Use tools like the UPMC Health Plan mobile app, MyHealth OnLine, and the RxWell app.

Getting you the right answers fast when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.

With just one phone call, you can talk to someone who is knowledgeable about Medicare and your plan benefits.

Gold 2021 Stevie Winner for sales and customer service

UPMC Health Plan earned a record-breaking five Gold Stevie Awards® at the 15th annual Stevie Awards. The Health Plan won eight awards totals and was also named a 2021 Grand Stevie Award Winner.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.
UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Oct. 1 – Dec. 7:
Seven days a week from 7 a.m. to 9 p.m.

Dec. 8 – Dec. 31:
Seven days a week from 8 a.m. to 8 p.m.

Jan. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 3 p.m.

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Last Updated: 10/01/2021