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Health Care Concierge

Every UPMC for Life member has a Health Care Concierge team that’s dedicated to answering your questions and helping you understand your benefits. Our representatives are knowledgeable about Medicare and how your health plan works. We’re committed to answering your questions and helping you get the information you need in just one call.

Learn how extra benefits, like our Health Care Concierge team, are important to UPMC for Life member Carmen:

We can help you:

  • Research and find local network providers.
  • Check to see if a prescription drug is covered.
  • Understand your health care costs.
  • Get answers to benefit questions.
  • Schedule doctor and preventive care appointments.
  • Take advantage of your free gym membership and fitness benefits.
  • Learn about community events and member programs.
  • Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
  • Use tools like the UPMC Health Plan app, MyHealth OnLine, and the RxWell® app.
With just one phone call, you can talk to someone who is knowledgeable about Medicare and your plan benefits.

2023 Grand yStevie Winner for sales and customer service

Award-winning service from our Health Care Concierge team anytime you need help. UPMC Health Plan earned five 2023 Gold Stevie® Awards and a 2023 Grand Stevie Award for its sales and customer service excellence. For more information, visit

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2023 Tivity Health Inc. All rights reserved.
UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.


Last Updated: 1/19/2024