Each UPMC for Life
member has a Health Care Concierge
team that’s dedicated to answering your questions and helping you understand your benefits. Our representatives are knowledgeable about Medicare and how your health plan works. We’re committed to answering your questions and helping you get the information you need in just one call.
Learn how extra benefits, like our Health Care Concierge team, are important to UPMC for Life
We can help you:
- Research and find local network providers.
- Check to see if a prescription drug is covered.
- Understand your health care costs.
- Get answers to benefit questions.
- Schedule doctor and preventive care appointments.
- Take advantage of your FREE gym membership and fitness benefits.
- Learn about community events and member programs.
Getting you fast, efficient answers when you have a problem or need help is our first priority. We’re dedicated to providing you with access to the very best health care, customer service, and extra members-only programs.
With just one phone call, you can talk to someone who is knowledgeable about Medicare and your plan benefits.
UPMC Health Plan earned three 2019 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Best Front-Line Customer Service Team, and Best Medicare Telesales Team. In 2018, UPMC Health Plan earned three Gold Stevie Awards for its sales and customer service, and in 2017 earned a Gold Contact Center of the Year Award. The Stevie Awards are the world's premier business awards.