Skip to main content

Getting the Right Care at the Right Time

UPMC Health Plan members have access to many care options. Knowing all your options can help you quickly get care in a cost-effective way.

Primary care provider

Care by appointment

When you don’t feel well, you should call your primary care provider (PCP). Your PCP knows your health history and can help you access services to get healthy.

If you don’t have a PCP, you can select one today!1

Select your PCP

Highlights:

In-person care
Health & wellness
Low cost

UPMC MyHealth 24/7 Nurse Line

Telephone support for nonemergency health-related questions

You can call this no-cost helpline to get answers to your health-related questions.2 After you describe your nonemergency symptoms, a UPMC nurse will recommend ways to treat your condition at home or advise you to get medical care.

Call 1-866-918-1591 (TTY: 711) to talk to a nurse.

Highlights:

24/7 help by phone
Medical advice
No cost

UPMC AnywhereCare

Virtual urgent care

You and your child3 can use UPMC AnywhereCare4 to get treatment for nonemergency conditions, including cold and flu symptoms, seasonal allergies, and earaches. You will be seen by a provider and get a prescription sent to your preferred pharmacy, if necessary.

Download the UPMC AnywhereCare app or sign up on your computer today!

Apple Store Google Play

Highlights:

24/7
Video visits
Low or no cost

Stress Management: Text Messaging Program

Quick support to help with stress

With our text messaging program, you can get tips, exercises, and resources that can help you manage your stress. You can move through the program at your own pace and choose the topics to focus on (breathing, muscle relaxation, imagery, physical activity, or mindfulness).

Enroll by texting the keyword mindful to 876-247.5

Highlights:

24/7 access
Texts
No cost

RxWell mobile app for well-being and mental health

Prescription-strength health

The RxWell app offers programs that can help you improve your physical and mental health. These programs address stress, anxiety, and weight management; depression; physical activity; tobacco cessation; and other wellness topics. You can also message a health coach for advice and help achieving your goals.

Take the first step to improve your mental health. Download RxWell today!

Apple Store Google Play

Highlights:

Stress, Anxiety, Depression, and other programs
Dedicated health coach
No cost

Behavioral health support for anxiety and depression

Telephone support

You can work with a behavioral health coach to start feeling better.

Get started by calling UPMC Health Plan Behavioral Health Services at 1-888-777-8754 (TTY: 711). All services are private and confidential.

UPMC for You and UPMC Community HealthChoices members are eligible for services through behavioral health managed care organizations (BH-MCOs) that are overseen by the Pennsylvania Department of Human Services’ Office of Mental Health and Substance Abuse Services. Call your Health Care Concierge team by calling the number on your ID card to get contact information for your BH-MCO.

Highlights:

Help by phone
Mental health
One-on-one

Health coaching for stress management

Video and telephone support

Work with a health coach to reduce your stress.

Call us at 1-855-395-8762 (TTY: 711) to start working with a coach.

Help is available:
Monday through Friday from 7 a.m. to 8 p.m.
Saturday from 8 a.m. to 3 p.m.

For free video visits, use the Health Navigation practice on UPMC AnywhereCare. Health navigators can connect you to clinical services and health coaches to support your stress management goals. To get started, register for or log in to UPMC AnywhereCare.

Highlights:

Help by phone or video
Stress
Health coaching

Emergency Care

24/7 care for life-threatening conditions

If you or your child has an emergency health situation, call 911 or go to the nearest emergency room.

In an emergency, you can seek care from any emergency department, even if the hospital is not in your network.

Find a hospital near you

Highlights:

24/7 access
Care for life-threatening conditions
Trained experts

Accessing care away from home

Nonemergency care

If you are traveling6 outside UPMC Health Plan’s service area and need nonemergency (routine) care, call Member Services at 1-844-881-4146 (TTY: 711) or use the phone number on your member ID card.

Help is available:
Monday through Friday from 7 a.m. to 7 p.m.
Saturday from 7 a.m. to 3 p.m.

If you are traveling more than 100 miles from home—including to another country—you can use Assist America7 to connect to medical services and other resources.

Highlights:

Nonemergency care away from home
24/7 Emergency Operations Center

1UPMC for You and UPMC Community HealthChoices members are advised to notify a Health Care Concierge after changing their PCP.

2UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line.

3UPMC Children’s AnywhereCare is a service that is available through the UPMC AnywhereCare platform. It can be used for children ages 0 to 17. UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Members who are outside of Pennsylvania at the time of service may select the standard UPMC AnywhereCare module and will receive care from a provider employed or contracted by Online Care Network II PC (OCN) at the discretion of the provider. OCN is not an affiliate of UPMC.

4UPMC Health Plan members located in Pennsylvania at the time of the virtual visit may select a UPMC-employed provider or a provider from Online Care Network II PC (OCN), subject to availability and discretion of the provider. UPMC Health Plan members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC. During the COVID-19 emergency, UPMC for Kids, UPMC Community HealthChoices, and UPMC for You members located outside of Pennsylvania will receive service from OCN. After the COVID-19 emergency, UPMC AnywhereCare virtual visits are not covered services when UPMC for Kids, UPMC Community HealthChoices, and UPMC for You members are traveling outside of Pennsylvania.

5UPMC Health Plan does not charge for text messages. However, data and message rates from your carrier may apply. To stop receiving healthy tips, text STOP to 876-247 at any time.

6UPMC for Kids, UPMC Community HealthChoices, and UPMC for You members, coverage of care outside the service area is limited. Call the Health Care Concierge team using the phone number on your member ID card for more information.

7Assist America’s services are available to members of UPMC Health Plan commercial plans, UPMC for Life and UPMC for Life Complete Care (HMO-SNP). Assist America is not travel or medical insurance, and its services do not replace health coverage while you are away from home. All services must be arranged and provided by Assist America. For travel that will extend beyond 90 days, you can obtain additional Assist America coverage through the Expatriate/Extended Coverage program. Assist America charges a fee for this program.