J.D. Power Ranks UPMC for Life #1 in Member Satisfaction Among Medicare Advantage Plans in Pennsylvania
Contact: Denise Hughes, UPMC Health Plan
Phone: 412-983-3836
Email: HughesDR2@UPMC.edu
Contact: Gloria Kreps, UPMC
Phone: 412-417-2582
Email: Krepsga@upmc.edu
J.D. Power Ranks UPMC for Life #1 in Member Satisfaction Among Medicare Advantage Plans in Pennsylvania
Third Consecutive Year the Plan Has Ranked #1 Among Medicare Advantage Plans in Pennsylvania
FOR IMMEDIATE RELEASE
PITTSBURGH, PA (Sept. 8, 2025) – UPMC Health Plan’s UPMC for Life—the Medicare Advantage plan that is part of the Health Plan’s family of insurance and benefit management products —has earned the highest score in Pennsylvania in the J.D. Power 2025 U.S. Medicare Advantage Study℠ of members’ satisfaction with their Medicare Advantage health plan experiences. This is the third consecutive year that UPMC for Life has received this designation.
“This recognition reflects the trust our more than 229,000 Medicare members place in us—and our unwavering commitment to serving them. Our goal is always to deliver the highest-quality health plans and customer service, helping every member stay healthy and access the care, supports, and services they need to live their best lives. We are honored to receive this award year over year, which is a testament to the dedication of our entire team to making that service-first goal a reality,” said Angela Perri, President, Medicare Products, UPMC Health Plan.
UPMC for Life achieved the top ranking due in part to top scores for all eight dimensions of the study:
- Level of trust
- Able to get health services how/when I want
- Helping to save me time or money
- Product/Coverage offerings meet my needs
- Ease of doing business
- People (representatives, call center agents)
- Resolving problems or complaints
- Digital channels
UPMC for Life meets members’ needs through Member Services and also with affordable plan options and practical, meaningful supplemental benefits. This year those benefits include dental and vision allowances, a significant discount on hearing aids, and a prepaid Flex Spend Card to help support members’ health and independence.
Additionally, members can choose a plan that offers the SilverSneakers® fitness program with unlimited free gym memberships, free home safety products, and caregiver classes.
More about the J.D. Power Medicare Advantage Plan Member Satisfaction Study
The U.S. Medicare Advantage Study, now in its 11th year, measures member satisfaction with Medicare Advantage plans—also known as Medicare Part C or Part D—based on eight factors (in order of importance): level of trust; able to get health services how/when I want; helping to save me time or money; product/coverage offerings meet my needs; ease of doing business; people—representatives, call center agents; resolving problems or complaints; and digital channels.
The 2025 U.S. Medicare Advantage Study is based on the responses of 10,888 members of Medicare Advantage plans in 10 market-based U.S. regions: California, Florida, Georgia, Illinois, Michigan, New York, North Carolina, Ohio, Pennsylvania, and Texas. It was fielded from January through June 2025.
For more information about the U.S. Medicare Advantage Study, visit jdpower.com/business/resource/us-medicare-advantage-study.
UPMC for Life received the highest score in Pennsylvania in the J.D. Power 2023-2025 U.S. Medicare Advantage Studies, which measure members’ satisfaction with their Medicare Advantage health plan experience. Visit jdpower.com/awards for more details.
UPMC for Life has a contract with Medicare to provide HMO, HMO D-SNP, and PPO plans. The HMO D-SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., UPMC for You Inc., and UPMC Health Coverage Inc.
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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI), and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 56 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
About UPMC Insurance Services
The UPMC Insurance Services Division serves more than 4.2 million members and is owned and operated by UPMC, a world-renowned health care provider and insurer in Pittsburgh, Pennsylvania. The UPMC Insurance Services Division provides commercial products through UPMC Health Plan for both groups and individuals. Its commercial products also include workers' compensation and employee assistance from nationally known Workpartners®. Government products include Medicare Advantage plans (UPMC for Life); special needs plans for those who are eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); a Medical Assistance plan (UPMC for You); and Children's Health Insurance Program plans (UPMC for Kids). Community Care Behavioral Health Organization—one of the nation's largest nonprofit managed care behavioral health organizations—is also part of the Insurance Services Division. Community Care offers a full range of services to commercial and Medical Assistance members. For more information, visit upmchealthplan.com.
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