UPMC Health Plan receives 2025 Press Ganey Human
Experience Pinnacle of Excellence Award

FOR IMMEDIATE RELEASE 

Contact: 

Denise Hughes 

UPMC Health Plan 

Phone: 412-983-3836 

Email: Hughesdr2@upmc.edu 

 

Gloria Kreps

UPMC Public Relations

Phone: 412-417-2582

Email: Krepsga@upmc.edu

UPMC Health Plan is recognized as an industry leader in Member Experience. 

PITTSBURGH (Jan. 7, 2026)—UPMC Health Plan has been named a 2025 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in health care experience solutions and services. This award is part of Press Ganey’s annual ranking of the top health plans, hospitals, and health systems across the country, according to performance in a variety of experience metrics. 

As a Press Ganey HX Pinnacle of Excellence Award® recipient, UPMC Health Plan is recognized among the top 5 percent of health plans nationwide for delivering exceptional member experiences. This distinction reflects Health Plan’s leading performance on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey in the following categories: highest overall CAHPS ratings and highest plan services ratings for its UPMC Community HealthChoices product, as well as the highest overall CAHPS ratings for its UPMC for Life product.

The CAHPS survey is a standard survey tool for collecting and measuring enrollees’ experiences with health plans and their services.  

This prestigious honor reflects unwavering commitment to understanding and prioritizing the voices of its members. Press Ganey partners with more than 85 percent of U.S. health plans in its mission to advance member experience, reduce friction points, and create a seamless healthcare journey.

Communication with members was key in achieving these scores. UPMC for Life members receive reminders, newsletters, and a member guide to encourage the use of their extra benefits, including dental, vision, and hearing coverage, and the UPMC for Life Flex Spend Card and Shop Healthy Card, and preventive screenings reminders to help fill gaps in care. UPMC Health Plan has many digital tools that make it easy for members get or find care and receive answers when they call their Health Care Concierge team. 

“By leading in critical areas like access, communication, and care coordination, UPMC Health Plan is setting a high bar for member-centered, high-quality care,” said Patrick T. Ryan, chairman and CEO of Press Ganey. “This award reflects their deep commitment to listening to members, meeting their needs, and delivering seamless, meaningful health care experiences.” 

“Receiving this award is an extraordinary honor and a testament to the dedication of our entire organization,” said Angela Perri, president, UPMC Medicare Products, UPMC Health Plan. “This recognition reflects the trust our members place in us and the strength of our CAHPS-focused initiatives—particularly our commitment to clear communication, accessible benefits, and personalized support through our Health Care Concierge team. We will continue to elevate the member experience by designing solutions that make it easier for individuals and families to get the care they need, when they need it.” 

Looking ahead, UPMC Health Plan will continue to strengthen its CAHPS-driven initiatives by expanding member outreach, enhancing digital self-service tools, and further improving coordination across clinical and customer service teams. Its ongoing investments are designed to sustain high member-satisfaction performance and advance UPMC Health Plan’s commitment to delivering a seamless, person-centered health care experience.

To learn more about UPMC Health Plan, visit upmchealthplan.com.

 

About Press Ganey 

Press Ganey is a global leader in experience management, helping organizations across all industries turn insight into action that drives loyalty, trust, and better outcomes. Our market-defining Human Experience (HX) platform collects and unifies customer, patient, employee, member, and market experience data—empowering organizations to deeply understand the people they serve and deliver more connected, human-centered experiences. 

We are a trusted partner to more than 43,000 clients worldwide, including innovators in healthcare, financial services, hospitality, retail, market research, and other complex industries. With AI-powered technology and expert guidance, we help teams uncover what’s holding them back and drive measurable improvements in experience and performance—so they can put the human experience at the heart of their success. 

Press Ganey is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer Platforms, by Forrester® as Leaders in Employee Experience, and Text Mining and Analytics Wave™ Reports, and Leaders in Online Reputation Management by G2.com user reviews.

 

About UPMC Insurance Services

The UPMC Insurance Services Division serves more than 4.1 million members and is owned and operated by UPMC, a world-renowned health care provider and insurer in Pittsburgh, Pennsylvania. The UPMC Insurance Services Division provides commercial products through UPMC Health Plan for both groups and individuals. Its commercial products also include workers' compensation and employee assistance from nationally known Workpartners®.

Government products include Medicare Advantage plans (UPMC for Life); special needs plans for those who are eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); a Medical Assistance plan (UPMC for You); and Children's Health Insurance Program plans (UPMC for Kids). Community Care Behavioral Health Organization—one of the nation's largest nonprofit managed care behavioral health organizations—is also part of the Insurance Services Division. Community Care offers a full range of services to commercial and Medical Assistance members. For more information, visit upmchealthplan.com. 

 

CAHPS ® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). 

 

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