Video Visits

Get the virtual care and expert advice you and your family need with through the UPMC Health Plan member site or app.

Virtual Visits Transition

At UPMC, your health is our priority.  We have recently updated the portal experience for patients. 

Learn what this change means for your virtual care

From video visits for nonemergency conditions like colds, flu, allergies, and sinus infections to consultations with pharmacists, guidance from health coaches, and support for stress, anxiety, and more—we’re here when you need us.

24/7 Video Visits

Access care with MyUPMC. With 24/7 video visits, patients of all ages can receive care for minor illnesses and injuries, regardless of if they have a UPMC provider. All you need to get started is MyUPMC and a computer, smartphone, or tablet.*
Start a Visit

Traveling outside of Pennsylvania?

Contact a Health Care Concierge at 1-844-220-4785 (TTY:711) Monday through Friday from 8 a.m. to 6 p.m. for help finding care close to you. You can also reach out to your primary care provider's office for virtual care options. In case of emergencies, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988.

Need care, but not sure where to go? The UPMC MyHealth 24/7 Nurse Line is here for you anytime you need support

When you need guidance for a nonemergency concern — especially after hours or when your primary care provider isn’t available — the UPMC MyHealth 24/7 Nurse Line can help.** You can talk to a UPMC nurse at no cost, anytime.

To get started, call 1-866-918-1591 (TTY: 711)

Other telehealth services

Behavioral health

Get comprehensive behavioral health care that's designed to help you overcome challenges and thrive.+ You can get help to manage depression, anxiety, or other general well-being concerns.

Explore virtual options

Health coaching

Our expert coaches are here to support your health goals—whether you want to lose weight, boost your activity, quit tobacco, manage stress, improve your nutrition, or sleep better.

Connect today

Ask a Pharmacist

Meet with a licensed pharmacist to get answers about your medications, coordinate with your doctor, explore lower-cost options, and receive tips to help you stay on track with taking your medicines.***

Schedule a visit

UPMC eDermatology

Connect with UPMC’s leading dermatology team no matter where you are in Pennsylvania through MyUPMC. Simply tell us about your symptoms, upload photos, and we’ll get back to you within three business days with professional medical advice, a diagnosis, and a treatment plan.

eDermatology (E-Visits) | Teledermatology

*24/7 video visits are available only to members who are in Pennsylvania at the time of their virtual visit. Members may select a UPMC provider, subject to provider availability and discretion. Members must accurately verify their physical location and that they are in Pennsylvania at the time of the visit. Limitations may apply for members of administrative services only (ASO) plans who have opted out of coverage. A parent or legal guardian must be present during the video portion of the visit for children younger than 18. Providers employed or contracted by UPMC retain discretion regarding the treatment of patients ages 0-2. 24/7 video visits for children ages 0-2 are unavailable from 11 p.m. to 7 a.m. in Pennsylvania.

**UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988 . Nurses cannot answer plan or benefit questions. For plan or benefit information, please contact Member Services at the phone number on your ID card or call 1-844-220-4785 (TTY: 711) Monday through Friday from 8 a.m. to 6 p.m.

***If UPMC Health Plan is not your primary insurer, specific information about your medications may not be available.

+Behavioral health video visit services are not available to UPMC for You or UPMC Community HealthChoices members at this time.