Video Visits

Get the virtual care and expert advice you and your family need with our telehealth services. Access care 24/7 through the UPMC Health Plan member site or app.

Virtual Visits Transition

At UPMC, your health is our priority. We have recently updated the portal experience for patients who receive care in Central Pa., Northwest Pa., Maryland, or New York. Learn what this change means for your virtual care and which patient portal best fits your needs. 

Learn more about the transition

From video visits for nonemergency conditions like colds, flu, allergies, and sinus infections to consultations with pharmacists, guidance from health coaches, and support for stress, anxiety, and more—we’re here when you need us.

For members who receive care in Southwest Pa

Access care anytime with MyUPMC. With 24/7 video visits, patients of all ages can receive care for minor illnesses and injuries, regardless of whether they have a UPMC provider. All you need to get started is MyUPMC and a computer, smartphone, or tablet.
Start a Visit

For members who receive care outside Southwest Pa

Experiencing a minor illness or injury? Have a 24/7 video visit through the UPMC Patient Portal, available for patients of all ages. Simply log in to connect to a UPMC provider anytime, anywhere.
Start a Visit

Other telehealth services

Behavioral health

Comprehensive behavioral health care designed to help you overcome challenges and thrive. Our services include Talk Therapy and Psychiatry to support your mental well-being. Get help managing depression, anxiety, stress, medication evaluations, ongoing medication management, and more—all in one place.**

Schedule a visit

Health coaching

Our expert coaches are here to support your health goals—whether you want to lose weight, boost your activity, quit tobacco, manage stress, improve your nutrition, sleep better, or more.

Connect today

Ask a Pharmacist

Meet with a licensed pharmacist to get answers about your medications, coordinate with your doctor, explore lower-cost options, and receive tips to help you stay on track with taking your pills.

Schedule a visit

UPMC-GoHealth Urgent Care

UPMC-GoHealth Urgent Care will be launching Virtual Urgent Care Visits soon across Pennsylvania and West Virginia! Need care now? Find a center location near you. Save your spot online or walk in 7 days a week.

Find a location

Out-of-Pennsylvania

Wherever you go, we're here for you. Need nonemergency care while you're outside of Pennsylvania? UPMC Health Plan makes it easy to see a provider 247. Schedule a video visit and get prescriptions sent to a local pharmacy.

Get care

*Members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service or those who select Talk Therapy or Psychiatry services will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. It is at the discretion of OCN providers to choose whether to treat patients ages 0 to 2. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage. Talk Therapy or Psychiatry services through Health Plan telehealth services are not covered services for UPMC Community HealthChoices participants, UPMC for You members, or UPMC for Kids members. 24/7 video visits for children ages 0-17 are not available outside of Pennsylvania. If a member is under the age of 18, the member’s parent or legal guardian must be with the member during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Providers are not available to treat members who are in Puerto Rico.

**Behavioral Health video visit services are not available to UPMC for You members at this time.