Medicare Awards and Recognition

For the second year in a row, UPMC Health Plan was ranked #1 Digital Experience for Medicare Advantage Plan Member Satisfaction

The JD Power U.S. Healthcare Digital Experience Study, now in its third year, measures satisfaction across five factors (in order of importance): visual appeal; navigation; information/content; speed; and telehealth. The 2026 study is based on evaluations from 7,687 members of the 17 largest Medicare Advantage plans and 16 of the largest commercial member health plans in the United States. The study was fielded from August through December 2025.

JD Power 2025 & 2026 U.S. Healthcare Digital Experience Study of customers’ overall satisfaction with healthcare websites and mobile apps. Visit jdpower.com/awards for more details.