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Senior Director, Medicare Operations Performance Management

Emily Saunders is the Senior Director of Medicare Performance Management at UPMC Health Plan, where she leads initiatives focused on Medicare Advantage product performance and operational excellence that improve outcomes for Medicare beneficiaries. Emily is a Western Pennsylvania native who has dedicated her career to service Medicare beneficiaries throughout the region. With more than 15 years of experience at UPMC Health Plan, her focus is on Medicare Advantage operations, strategy, and product performance. She is passionate about helping members navigate an increasingly complex healthcare environment and make informed decisions about their coverage.