Care Management

Staying on top of your health condition can seem like a full-time job. Our team can help you take care of yourself. They can also help you work to get healthier and feel better. We help our members address a variety of health concerns.

• Diabetes. Our experts will talk with you about the importance of diet and exercise and how they can lower your risk of heart, kidney, and nerve damage. Your care manager can also teach you how to better watch your vital signs. This can help you keep your blood pressure or other issues in check.
• A cardiovascular health condition. You can work with an expert to learn ways to monitor and control your blood pressure. You can also work to lower your cholesterol and triglyceride levels. (Cholesterol is a waxy, fat-like substance in your cells. Triglycerides are a type of fat in your blood.) You’ll also learn about eating a heart-healthy diet, managing your stress, and exercising regularly to avoid heart disease.
• A respiratory health condition. An expert can help you set up a symptom response plan. They can also connect you to pulmonary rehab and teach you about your medications. In addition, they can talk with you about avoiding things that bother your lungs, using oxygen, and quitting tobacco.
• A behavioral health condition. You can choose a program to help you manage your anxiety, depression, stress, grief, or substance use. You can also learn about programs or resources in your community.
• Chronic pain. An expert can talk with you about physical therapy, movement, and other treatments. These treatments may be better long-term solutions than injections or surgery.
• Complex care management. A care manager can help you if you have more than one health condition or other complex needs. They work with you to organize your care and connect with helpful resources, specialists, and services so you can feel your best.

Pregnancy and childbirth. You can get support and useful information from registered nurses who focus on obstetrics. They can help you before, during, and after pregnancy to:

• Connect with licensed social workers. 
• Learn about breastfeeding.
• Explore family planning options.

Pediatric care management. Registered nurses and social workers can help you:

• Find specialists, schedule visits, and think of questions for doctor visits.
• Learn about your child’s condition and how to manage it.
• Get answers to questions about conditions and medications. They can also help find resources and behavioral health services (if needed).
• Get specialized support, such as neonatal intensive care unit or shift care services.
• Transition from a hospital or facility to home.
• Find out if social factors are impacting your health.
• Coordinate local resources, in-home nursing, or a home health aide for your child.

Experience you can trust.

Our care managers are nurses and social workers who understand how to help people with health issues. They’ll take the time to learn about your needs. They’ll also listen to what you want to work on.

Care managers can teach you about your diagnoses. This is true whether they are physical, behavioral, or both. They can review your medications and make pharmacy referrals. They can also connect you with community resources or a health coach to work on lifestyle changes.

Making things easier for you.

If you’re managing many conditions, you are probably seeing many providers. Our team can help the providers talk with one another to coordinate your care. This can help make sure you get the best possible care. Team members can also help you schedule primary care and other visits.

Our team can help you move from one caregiver to another. If you’re in a hospital, they can aid in your transition home when you’re discharged.

Connect today!

We make it easy to meet with a coach or care manager. There are a number of ways to get started.

• By phone. Call 1-866-778-6073. TTY users should call 711. Help is available Monday through Friday from 8 a.m. to 6 p.m.
• By asking your care provider to connect you with Prescription for Wellness. They can write you a "prescription" to get extra support from a care manager. This service can help support your care plan. Your care manager will reach out to you to "fill" your prescription. They will also send a note to your provider about your progress.

Remember: Working with a care manager is available at no extra cost!