Rain or shine, our knowledgeable associates are available seven days a week

UPMC Health Plan
Connect Center Services

Whether you are a current UPMC Health Plan member, shopping for new coverage, or seeking answers to health insurance questions, we’re happy to help you. Below are just a few of the one-on-one services we offer.

Already a UPMC Health Plan member? Fantastic. Stop by for in-person guidance on getting the most from your plan. We can help you:

  • Better understand current coverage and benefits.
  • Make monthly premium payments using debit or credit cards and automated clearing house (ACH) electronic checks.
  • Answer your billing and claims questions.
  • Locate participating providers and schedule appointments.
  • Upload any documents you need to show that you are eligible for a plan benefit.
  • Get forms you need (for example, a Personal Representation Designation form that allows family members you choose to speak on your behalf) and submit them to the right place.
  • Get any plan materials you need.
  • Find out if any recent life changes (such as a change to your income or family size) will affect your current health plan.
  • Request a new member ID card and print out temporary cards if needed.
  • Set up a MyHealth OnLine account and learn how to use it.

Looking for new health care coverage, or just have insurance questions? No problem. Visit us so you can:

  • Speak one-on-one with a service and sales associate about plan options.
  • See if you qualify for for financial assistance through Pennie, Pennsylvania’s new marketplace.
  • Get help with Medicare eligibility and enrollment.
  • Discover what’s included with UPMC Health Plan coverage.
  • Sign up for the plan that best fits your needs.

Ready to meet? Visit a UPMC Health Plan Connect Center near you or give them a call today.

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