Video Visits
Virtual Visits Transition
At UPMC, your health is our priority. We have recently updated the portal experience for patients who receive care in Central Pa., Northwest Pa., Maryland, or New York. Learn what this change means for your virtual care and which patient portal best fits your needs.
For members who receive care in Southwest Pa
For members who receive care outside Southwest Pa
Traveling outside of Pennsylvania?
Need care, but not sure where to go? The UPMC Health 24/7 Nurse Line is here for you anytime you need support
When you need guidance for a nonemergency concern — especially after hours or when your primary care provider isn’t available — the UPMC Health 24/7 Nurse Line can help.** You can talk to a UPMC nurse at no cost, anytime.
To get started, call 1-866-918-1591 (TTY: 711)
Other telehealth services
Behavioral health
Get comprehensive behavioral health care that's designed to help you overcome challenges and thrive.+ You can get help to manage depression, anxiety, or other general well-being concerns.
Health coaching
Our expert coaches are here to support your health goals—whether you want to lose weight, boost your activity, quit tobacco, manage stress, improve your nutrition, or sleep better.
Ask a Pharmacist
Meet with a licensed pharmacist to get answers about your medications, coordinate with your doctor, explore lower-cost options, and receive tips to help you stay on track with taking your pills.***
UPMC eDermatology
Connect with UPMC’s leading dermatology team no matter where you are in Pennsylvania through MyUPMC. Simply tell us about your symptoms, upload photos, and we’ll get back to you within three business days with professional medical advice, a diagnosis, and a treatment plan.
*Members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to the provider’s availability and discretion. Members who are not in Pennsylvania at the time of service may receive care from a provider employed by or contracted with UPMC. Limitations may apply for members of ASO plans who have opted out of coverage. A parent or legal guardian must be present during the video portion of the visit for children under age 18. It is at the discretion of providers employed or contracted by UPMC to choose whether to treat patients ages 0 to 2. 24/7 video visits for children ages 0 to 2 are unavailable from 11 p.m. to 7 a.m. in Pennsylvania. Hours may vary for visits with children under age 18 outside of Pennsylvania, and 24/7 video visits may be unavailable in those locations. This service is not available to members in Puerto Rico.
**UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988 . Nurses cannot answer plan or benefit questions. For plan or benefit information, please contact Member Services at the phone number on your ID card or call 1-844-220-4785 (TTY: 711) Monday through Friday from 8 a.m. to 6 p.m.
***If UPMC Health Plan is not your primary insurer, specific information about your medications may not be available.
+Behavioral health video visit services are not available to UPMC for You or UPMC Community HealthChoices members at this time.