Whole-person care with Medicare Advantage plans

In this episode, hosts Patrice King Brown and Stacy Smith talk with Cynthia Lentz, AVP of Care Management and Clinical Business Operations at UPMC Health Plan, about what it means to receive whole-person care through a Medicare Advantage plan. Cynthia explains how UPMC for Life supports members beyond basic medical needs—helping them access care coordination, extra benefits, and services that promote emotional, social, and physical well-being. You’ll learn how Medicare Advantage plans help members live healthier, more supported lives through personalized care and a wide range of wellness programs.

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Guest Speaker

Cynthia Lentz

Associate Vice President of Care Management and Clinical Business Operations for UPMC

Cynthia Lentz is the Associate Vice President of Care Management and Clinical Business Operations at UPMC Health Plan. She has over 30 years of experience in healthcare and has worked in many areas, including nursing, case management, and quality improvement. At UPMC, she helps design and lead programs that support people with Medicare and Medicaid, especially those with complex needs. Cynthia played a key role in creating programs for dually eligible individuals and individuals with disabilities in Pennsylvania. She’s passionate about making sure the people get the care they need in a way that’s easy to understand and use.