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Travel Concierge Program

UPMC for Life members enrolled in an HMO plan have in-network coverage when traveling to Arizona, Florida, Georgia, North Carolina, South Carolina, and Tennessee. You pay the same cost sharing when seeing providers in these states as you do in-network at home.

Call your Health Care Concierge team before you see a provider so that we can help to coordinate your care. We can help:

  • Locate a provider or pharmacy for you.
  • Schedule a medical appointment for you.
  • Help you obtain prior authorization for services as needed.

The Travel Concierge Program applies only in Arizona, Florida, Georgia, North Carolina, South Carolina, and Tennessee. HMO members will be charged in-network cost sharing for covered services received from any provider that accepts Medicare. PPO plan members will be charged out-of-network cost sharing as applicable for covered services received from nonparticipating providers. All members are charged the applicable cost sharing for emergency and urgent care as listed in the Evidence of Coverage.

Global Emergency Medical Assistance When You Travel

Assist America provides emergency medical assistance when you travel more than 100 miles from home or even to another country. Help is available 24 hours a day, 365 days a year, anywhere in the world.

What benefits and services does Assist America provide?
  • Emergency medical evacuation
  • Hospital admission assistance
  • Medical monitoring
  • Round-trip transportation for a family member or friend if admitted to the hospital and traveling alone
  • Help replacing forgotten prescriptions (additional costs may apply)
  • Assistance with local language communications
  • Member transportation if medically necessary
  • Arranging for transport of mortal remains

For a list of additional services, visit the Assist America website.

Assist America does not replace your UPMC for Life emergency benefits. If you have an emergency, go to the nearest hospital or urgent care facility. You will be covered under your UPMC for Life medical coverage.
This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.
UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Extended hours offered Oct. 15 through Dec. 7: seven days a week from 7 a.m. to 10 p.m.

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.


Last Updated: 10/01/2020
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