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UPMC for Life Flex Spend Card

Your health care dollars, your choice!

New for 2023! Many UPMC for Life plans have a UPMC for Life Flex Spend Card that gives members health care dollars to spend on covered over-the-counter (OTC) products and dental, vision, and hearing services. These dollars are in addition to any allowances you may already get with your dental and vision benefits.

Here are all the ways this card can be used. Members have the freedom to use the card in any amount toward any of these products or services throughout the benefit year.

Over-the-counter (OTC) products. Use this card to buy covered OTC products at participating retail stores or through our mail-order catalog.

Dental services. Use your dental benefit allowance first and then use this card second to help pay for any out-of-pocket costs.

Vision services. Use your vision benefit allowance first and then use this card second to help you pay for any out-of-pocket costs.

Hearing services. Use this card to help you pay for any out-of-pocket hearing costs, like the discounted cost for hearing aids from a participating Amplifon hearing provider.

You can use your Flex Spend Card at any provider that accepts MasterCard, but make sure to use an in-network provider to take advantage of your dental, vision, and hearing benefits.

Important UPMC for Life Flex Spend Card resources

Buying OTC products with your card

Retail stores
Use your card at any of our participating retail locations, like Dollar General, Giant Eagle, Kroger, Rite Aid, Walgreens, and Walmart.

At checkout simply swipe your UPMC for Life Flex Spend Card to pay for covered products. After swiping your card, if you still owe a remaining amount on your purchase, you can use another form of payment to complete your transaction.

Order online
Log in to MyHealth OnLine or the UPMC Health Plan app to access the UPMC for Life OTC website starting Jan. 1. There, you can buy covered products online, access a digital copy of the catalog, track your orders and view order history, see your account balance, and more!

Order by phone
Call 1-800-688-2515 (TTY: 711) Monday through Friday from 8 a.m. to 11 p.m. A team of experts is standing by to answer your questions and help you place your order.

Please have your product selection, UPMC for Life member ID, and UPMC for Life Flex Spend Card ready when you call. Use the UPMC for Life Flex Spend Card and OTC mail-order catalog for product selection.

Order by mail
Use our UPMC for Life Flex Spend Card and Over-the-Counter mail-order catalog to complete an OTC order form and send to the address below.

OTC Servicing Center
PO Box 526266
Miami, FL 33152-9819

If the end of the year is approaching and you do not think your order form will be received by Dec. 31, please order online or by phone.

This dollar amount is a yearly allowance, not a quarterly allowance. It will not roll over from year to year.

Allowance amounts vary based on plan type and service area. Not all plans or service areas offer a UPMC for Life Flex Spend Card. Compare UPMC for Life plans in your area.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

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UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.

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Last Updated: 10/01/2022