Illnesses and injuries don’t wait for the “right” time.

When you need guidance for a non-emergency concern, especially after hours or when your PCP isn’t available, the UPMC MyHealth 24/7 Nurse Line* is here for you. You can talk to a UPMC nurse at no cost, anytime. Just have your member ID card ready when you call.

The UPMC MyHealth 24/7 Nurse Line can help you and your covered dependents:

Understand your symptoms and determine the right care option
Know your next step in seeking care, including connecting you directly to 24/7 video visits
Get answers to clinical questions and general health concerns
Receive guidance on medications and safe use
Get support in deciding the appropriate level of care

Call the UPMC MyHealth 24/7 Nurse Line

*UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988. Nurses cannot answer plan or benefit questions. For plan or benefit information, please contact Member Services at the phone number on your ID card or call 1-844-220-4785 (TTY: 711) Monday through Friday from 8 a.m. to 6 p.m.

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