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UPMC Health Plan Is Here for You

Your health and access to high-quality care are our top priorities at all times. We are actively monitoring the status of the COVID-19 pandemic and have already made some important changes to ensure that all of our members have access to the care they need during this challenging time. See below for extended member benefits and extra prevention tips to help you prepare.

$0 copay for virtual visits from UPMC AnywhereCare

You can get medical attention quickly and safely at no cost for a wide range of telehealth services, including through UPMC AnywhereCare. Until June 15, 2020, we will waive all member cost-sharing, including deductibles or copayments, for all virtual health care visits with our network providers.*

If you have symptoms such as a cough, fever, cold, a sinus infection, or the flu, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your smartphone, computer, or tablet is all you need.

Watch this video to learn how to download the UPMC AnywhereCare mobile app.

Visit UPMC AnywhereCare

No out-of-pocket costs for members for in-network, inpatient COVID-19 treatment

Now through June 15, we are waiving all deductibles, coinsurance, and copays for in-network, inpatient COVID-19 treatment for members in a fully insured group plan as well as those in an ACA or Medicare Advantage plan. Self-insured employer groups can opt in or out of this coverage.

Early prescription refills

UPMC Health Plan will ease access to needed prescription medications by waiving early refill limits on medications filled at any of our network pharmacies until June 15. This applies to members in any UPMC Health Plan product; however, some self-funded employers may opt out.

No-cost coronavirus (COVID-19) testing*

We are waiving deductibles, copayments, and other cost-sharing for coronavirus testing when ordered by your medical provider.

Read Our COVID-19 Announcement

MyHealth 24/7 Nurse Line

Our nurses offer support and advice on a wide range of health issues, including coronavirus. The MyHealth 24/7 Nurse Line is available 24/7 at 1-866-918-1591 (TTY: 711).

Staying in Touch events

Join our Staying in Touch events to hear about staying healthy, managing stress, being active, and connecting with your community–all from the comfort of your home.

Staying in Touch Events
Simple Prevention
Tips from UPMC

The best way to prevent any disease is by avoiding exposure and practicing smart hygiene – wash your hands frequently and avoid touching your mouth, eyes, or nose. When prevention isn’t enough, UPMC is prepared to care for patients who may be affected by COVID-19.

Get COVID-19 Facts
Coronavirus (COVID-19) updates from the CDC

The Centers for Disease Control and Prevention (CDC) is a trusted source of information for the latest news on Coronavirus (COVID-19), symptoms, and what to do when sick.

View CDC Website
for More COVID-19 Updates

With the safety and health of community members in mind, we will be canceling or rescheduling near-term health and wellness events.

     Get the Latest     
     Event Updates     

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose “text me when the provider is available.”

While almost all of our Individual and Group plans include extensive telehealth benefits, some ASO/self-funded employer plans do not cover telehealth services. For members of ASO/self-funded employer plans that have opted out of 100% coverage, standard cost-sharing under the plan will apply.

If you have questions about your coverage, see your plan documents.