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UPMC Health Plan Is Here for You

We are here, and we are ready to help. Providing access to high-quality care is our top priority at all times. You can feel confident in extra measures already in place to help navigate the evolving status of coronavirus (COVID-19). See below for extended member benefits and extra prevention tips to help you prepare.

$0 copay for virtual visits, including UPMC AnywhereCare

You can get medical attention quickly and safely at no cost for all telehealth services, including UPMC AnywhereCare. Until June 15, 2020, we will waive all member cost-sharing, including deductibles or copayments, for all in-network virtual health care visits with our telehealth providers.*

If you have symptoms such as a cold, a sinus infection, or the flu, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your smartphone, computer, or tablet is all you need.

Watch this video to learn how to download the UPMC AnywhereCare mobile app.

Visit UPMC AnywhereCare

Allowing early prescription refills until June 15

UPMC Health Plan will facilitate early refills of prescription medications by waiving early refill limits on medications filled at retail and specialty pharmacies. This applies to members in any UPMC Health Plan product; however, some self-funded accounts may opt out.

No-cost coronavirus testing

We are waiving deductibles, copayments, and other cost-sharing for coronavirus testing when ordered by your medical provider.

Read Our COVID-19 Announcement

MyHealth 24/7 Nurse Line**

Our nurses offer support and advice on a wide range of health issues, including coronavirus. The MyHealth 24/7 Nurse Line is available 24/7 at 1-866-918-1591 (TTY: 711).

Simple Prevention
Tips from UPMC

The best way to prevent any disease is by avoiding exposure. UPMC is prepared to care for patients affected by COVID-19.

Get COVID-19 Facts
Coronavirus Updates from the CDC

The Centers for Disease Control and Prevention (CDC) is a trusted source of information for the latest news on coronavirus (COVID-19), symptoms, and what to do when sick.

View CDC Website
for More COVID-19 Updates

With the safety and health of community members in mind, we will be canceling or rescheduling near-term health and wellness events.

     Get the Latest     
     Event Updates     

*UPMC Health Plan members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. If a member is located outside Pennsylvania, service will be delivered by a separate provider group - Online Care Group (OCG).

**UPMC nurses who answer calls are licensed to assist Members in Pennsylvania, West Virginia, Virginia, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line.

For members of ASO/self-funded employer plans that have opted out of 100% coverage, standard cost-sharing under the plan will apply. While almost all of our Individual and Group plans include extensive telehealth benefits, some ASO/self-funded employer plans do not cover telehealth services. For members in qualified high deductible plans, certain IRS limits may apply.

If you have questions about your coverage, see your plan documents.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."