UPMC Health Plan Is Here for You
We are here, and we are ready to help. Providing access to high-quality care is our top priority at all times. You can feel confident in extra measures already in place to help navigate the evolving status of coronavirus (COVID-19). See below for extended member benefits and extra prevention tips to help you prepare.
*UPMC Health Plan members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. If a member is located outside Pennsylvania, service will be delivered by a separate provider group - Online Care Group (OCG).
**UPMC nurses who answer calls are licensed to assist Members in Pennsylvania, West Virginia, Virginia, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line.
For members of ASO/self-funded employer plans that have opted out of 100% coverage, standard cost-sharing under the plan will apply. While almost all of our Individual and Group plans include extensive telehealth benefits, some ASO/self-funded employer plans do not cover telehealth services. For members in qualified high deductible plans, certain IRS limits may apply.
If you have questions about your coverage, see your plan documents.
Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."