Skip to main content

We’re here for you

Your health and access to high-quality care are our top priorities at all times. We are actively monitoring the status of the COVID-19 pandemic and have made some important changes to ensure that all of our members have access to the care they need during this challenging time.

Enhanced benefits for members

We offer many enhanced benefits that can help you. From no out-of-pocket costs to early medication refills, UPMC Health Plan is here for you.

  • $0 copay for virtual visits from UPMC AnywhereCare through September 30, 2020*
  • No out-of-pocket costs for in-network, inpatient COVID-19 treatment*
  • No-cost coronavirus (COVID-19) testing*
  • Coverage for personal protective equipment (PPE) during in-network dental care visits**
View all member benefits

Resources to help

We’ve compiled all the best information to help you navigate the COVID-19 pandemic. From FAQs to prevention tips, our experts are here to keep you up to date.

View all resources

Coronavirus (COVID-19) testing

Worried about exposure to the virus? We have tools to help you understand your risk and work out a plan.

How to get tested

Have you lost coverage due to COVID-19?

Understanding your health insurance options can be difficult. If your health coverage has been impacted by COVID-19, you may qualify for special enrollment.

Read our blog about your options

Staying in Touch

Join our Staying in Touch events to hear about how to stay healthy, manage stress, be active, and connect with your community—all from the comfort of your home. Join the events live or browse past episodes.

View all events

Upcoming Event: September 22

We want to make it easy for you to get the health care and information you need, when you need it. That’s why we’ve created easy-to-use, online tools that can help you manage your health. But understanding which tools to use and when to use them can be confusing. Jackie Gelzheiser, director of consumer strategy for MyUPMC, and Nicole Leber, digital product engagement manager for Consumer Innovations, will talk about the digital health care tools that are available to you, their unique features, and how you can use them to get the most out of your membership.

Using our online health care tools


The latest news from UPMC Health Plan and our partners.

View all announcements

Coronavirus (COVID-19) updates from the CDC

The Centers for Disease Control and Prevention is a trusted source of information for the latest news on COVID-19, symptoms, and what to do if you are sick.

Visit the CDC website for more COVID-19 updates

Latest COVID-19 News from UPMC

UPMC is responding the COVID-19 pandemic with expansions to testing, work towards a potential vaccine, and more.

View UPMC’s response to COVID-19

* UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."

While almost all of our Individual and Group plans include extensive telehealth benefits, some ASO/self-funded employer plans do not cover telehealth services. Visits for COVID-19 diagnosis are covered with no member cost share.

If you have questions about your coverage, see your plan documents.

** Commercial member benefits may vary by group. While all UPMC Dental Advantage individual, small employer, and standard large employer group plans include PPE coverage, some self-insured (ASO) employer groups may elect not to cover PPE. Balance billing is prohibited for covered services from in-network providers.