Emergency care

If a member is traveling and suffers from a life-threatening illness or injury, they should go to the nearest emergency department. In an emergency, members will receive the highest level of coverage, regardless of whether the facility participates in UPMC Health Plan’s network.

Urgent Care

A Health Care Concierge can help members find a participating urgent care center, convenience care clinic, or emergency department. The Health Care Concierge team is available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 7 a.m. to 3 p.m. Members should call 1-844-881-4146 or the phone number on the back of their member ID cards.

24/7 Video Visits

Members and their covered dependents, including children^†, can access high-quality care 24/7 using their computer or mobile device. These 24/7 video visits are best for nonemergency conditions, such as cold symptoms, allergies, or pink eye. Download the UPMC Health Plan app, go to the Care tab, and select 24/7 video visits to see a provider. If necessary, the provider can send a prescription to a pharmacy near the member.*

Assist America

Assist America provides global emergency travel assistance services. Members and their covered family members can use this service when they experience a medical emergency while traveling more than 100 miles from home—including to another country—for less than 90 days. Assist America can connect members to doctors, hospitals, pharmacies, and more.**

Learn more about Assist America

†Members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service or those who select Talk Therapy or Psychiatry services will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. It is at the discretion of OCN providers to choose whether to treat patients ages 0 to 2. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage. Talk Therapy or Psychiatry services through UPMC AnywhereCare are not covered services for UPMC Community HealthChoices participants, UPMC for You members, or UPMC for Kids members. UPMC Children’s AnywhereCare is not available outside of Pennsylvania. If a member is under the age of 18, the member’s parent or legal guardian must be with the member during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Providers are not available to treat members who are in Puerto Rico.

*UPMC Health Plan members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC.

**Assist America is not travel or medical insurance, and its services do not replace health coverage while members are away from home. All services must be arranged and provided by Assist America. Members should submit bills for any medical costs incurred to UPMC Health Plan. Members will be subject to any policy limits of their health coverage.

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