Pennie® FAQ
Frequently asked questions about Pennie
Q: What is Pennie?
A: Pennie is the state-based marketplace that’s exclusively for Pennsylvania residents. You can shop for health insurance plans through Pennie or the UPMC Health Plan Marketplace.
Q: When can I shop on Pennie?
Open Enrollment dates:
- Nov. 1, 2025, to Jan. 15, 2026
A: Most people will need to shop on Pennie during Open Enrollment. However, big changes in your life may qualify you for a special enrollment period. This would allow you to buy coverage outside of Open Enrollment. These changes are called qualifying life events. If you have a qualifying life event, you have 60 calendar days leading up to the event to enroll in a health insurance plan. You may need to provide documents that prove your eligibility.
Q: Will financial assistance be available through Pennie?*
A: You can start shopping on the UPMC Health Plan Marketplace to see if you qualify for help. If you do, you’ll be directed to Pennie and connected with financial assistance options.
Q: Can I buy health insurance online?
A: Yes, and you have options when it comes to buying health care coverage. If you are new to the marketplace, you can visit Pennie to create an account and shop through Pennie.
You can also use UPMC Health Plan’s online shopping tool to buy a high-quality plan. If you qualify for financial assistance, you’ll be redirected to Pennie to shop.
If you are already a member, you should have received an access code from Pennie. If you did not receive this code, please contact Pennie Customer Service at 1-844-844-8040 (TTY: 711). If you have a registered broker, reach out to them for the information.
Q: I have more questions. Where can I go for answers?
A: Just reach out to us. We’re here and happy to help you!
Call or click today.
UPMC Health Plan Marketplace: 1-877-563-0292 (TTY: 711)
It’s time to take care of your health
*Eligibility for financial assistance is based on annual adjusted gross income. Annual income amounts are determined by the federal government. To determine your eligibility for financial assistance, you must confirm your eligibility on the Pennie website.