Top-Ranked Care: Our Network of Doctors and Hospitals

The idea is simple: Combine knowledge and expertise to provide high-quality care.

Because UPMC Health Plan is part of the world-class academic medical center known as UPMC, we can offer our members access to top-ranked care, world-renowned innovation, and high-quality community providers.

World-class academics and medicine behind our network

UPMC collaborates with the University of Pittsburgh Schools of the Health and Sciences, an academic medical research center. This affiliation allows UPMC to develop internationally renowned programs in transplantation, cancer, neurosurgery, psychiatry, orthopedics, and sports medicine.

Recognition for top‑ranked care

What do we mean by top-ranked care?¹ UPMC consistently appears on the annual U.S. News & World Report Honor Roll of America's Best Hospitals.

Furthermore, nearly 500 UPMC physicians have been recognized as 2026 "Top Doctors" across 70 adult and pediatric specialties. These physicians are part of the Top Doctors® list, which is compiled by Castle Connolly. The Castle Connolly Top Doctor selection process is entirely merit-based. Doctors cannot pay to be listed. Castle Connolly’s peer-to-peer nominations and rigorous research process ensure only the most qualified physicians are included.

What the UPMC Health Plan network gives members

Our goal as a health plan that works alongside UPMC is to provide access to outstanding care and coverage when and where members need it. Our network makes this possible. It gives members access to:

• UPMC’s doctors and hospitals.
• Other high-quality community providers.
• Care nationwide through the Cigna Healthcare® PPO Network.² The network has 1.6 million healthcare providers and nearly 6,400 hospitals.³

Members can also get care from the comfort of home with telehealth services that include 24/7 video visits, behavioral health visits, and more.⁴ Telehealth services allow members to have a virtual visit with a UPMC provider using a computer, tablet, or smartphone. 

• Nonemergency conditions—such as sinus infections, allergies, or pink eye—can be treated 24/7.⁵
• Members can also chat with a pharmacist or health coach.

UPMC Health Plan members also have access to global emergency assistance services through Assist America.⁶ These services can be used when members experience an emergency while traveling more than 100 miles from home—including to another country—for less than 90 days. Assist America can connect members to doctors, hospitals, pharmacies, and more.

^*All services must be arranged and provided by Assist America. Bills for any medical costs incurred should be submitted to UPMC Health Plan. They will be subject to the policy limits of your health coverage. Assist America is not travel or medical insurance, and its services will not replace health coverage while you and your dependents are away from home.

¹Go to upmchealthplan.com/best for award information. 

²The Cigna Healthcare PPO Network refers to the healthcare providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna Healthcare is an independent company and is not affiliated with UPMC Health Plan and its subsidiary health plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with UPMC Health Plan. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Intellectual Property Inc. Access to the Cigna Healthcare PPO Network outside of the UPMC Health Plan service area is applicable for members in Bucks, Chester, Delaware, Franklin, Fulton, Juniata, Mifflin, Montgomery, Montour, and Philadelphia counties in Pennsylvania; all other states except Ohio; Garrett and Allegany counties in Maryland; and Chautauqua, Cattaraugus, and Allegany counties in New York

³Cigna Healthcare analysis of actual providers contracted as part of the Cigna Healthcare PPO for Shared Administration as of January 2026. Data is subject to change.

⁴24/7 video visits are available only to UPMC Health Plan members who are in Pennsylvania at the time of their virtual visit. Members may select a UPMC provider, subject to provider availability and discretion. Members or the member’s parent or legal guardian must accurately verify their physical location and that they are in Pennsylvania at the time of the visit. Limitations may apply for members of administrative services only (ASO) plans who have opted out of coverage. A parent or legal guardian must be present during the video portion of the visit for children younger than 18. Providers employed or contracted by UPMC retain discretion regarding the treatment of patients ages 0-2. 24/7 video visits for children ages 0-2 are unavailable from 11 p.m. to 7 a.m. in Pennsylvania.

⁵Hours may vary for visits with children under the age of 18.

⁶Assist America is not travel or medical insurance, and its services do not replace health coverage while you are away from home. All services must be arranged and provided by Assist America. Bills for any medical costs you incur should be submitted to UPMC Health Plan. They will be subject to the policy limits of your health coverage.