Renewing Your Medical Assistance Coverage

Ready to re-enroll?

You can renew your Medicaid benefits at compass.state.pa.us or through your local County Assistance Office. Our UPMC for You Renewal Support team is also available to assist by calling 1-800-978-8762. Representatives are available Monday through Friday from 8 a.m. to 5 p.m.

Top 3 Reasons to Renew Your UPMC for You Coverage

1. Full in-network access to UPMC doctors and hospitals

Getting quality care is important to you and your family. With UPMC for You, you have full in-network access to health care providers at UPMC, plus other doctors and hospitals in your community.

2. Outstanding customer service
Our award-winning Health Care Concierge team¹ delivers fast, personal service. They also work hard to answer your questions on the first call. The dedicated UPMC for You Health Care Concierge team can help you renew your coverage or answer your benefit questions. Call 1-800-286-4242 Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 8 a.m. to 8 p.m. TTY users should call 711.

3. Online tools for taking charge of your health

As a member, you can access care and information when you need it, on your schedule. Our online tools include:

• The UPMC Health Plan member site, our secure member website. You can log in to manage prescriptions, get your member ID card, or live chat with a health coach.
• The UPMC Health Plan app, which you can use to manage your health insurance information on the go. You can access your member ID card, contact providers, manage your prescriptions, chat with a Health Care Concierge, and more.
• 24/7 video visits², which allow you to have a video visit with a UPMC provider from a computer, tablet, or smartphone—day or night. This convenient, time-saving service works well for colds, the flu, sore throats, rashes, and other nonemergency conditions. The 24/7 video visits service also offers care specifically for children. Newborns to 17-year-olds can to have virtual visits with UPMC providers over live video. Providers can diagnose, provide treatment options, and prescribe medication for many nonemergency illnesses.
• The UPMC MyHealth 24/7 Nurse Line³. It gives you access to a registered nurse 24 hours a day, 7 days a week. Whether you have a health question or need help with an illness or injury, nurses at the UPMC MyHealth 24/7 Nurse Line can help.

¹ UPMC Health Plan earned seven Stevie® Awards in 2026, including Back-Office Customer Service Team of the Year–Other Service Industries and Contact Center of the Year (Over 100 Seats)—Other Service Industries.

² UPMC for You members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to the provider’s availability and discretion. Members who are not in Pennsylvania at the time of service may receive care from a provider employed by or contracted with UPMC. A parent or legal guardian must be present during the video portion of the visit for children under age 18. It is at the discretion of providers employed or contracted by UPMC to choose whether to treat patients ages 0-2. 24/7 video visits for children ages 0-2 are unavailable from 11 p.m. to 7 a.m. in Pennsylvania. Hours may vary for visits with children under age 18 outside of Pennsylvania, and 24/7 video visits may be unavailable in those locations. This service is not available to members in Puerto Rico.

³ UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988. Nurses cannot answer plan or benefit questions. For plan or benefit information, please contact Member Services at the phone number on your ID card or call 1-844-220-4785 (TTY: 711) Monday through Friday from 8 a.m. to 6 p.m.