3. Online tools for taking charge of your health

As a member, you can access care and information when you need it, on your schedule. Our online tools include:

UPMC Health Plan member site, our secure member website. You can log in to manage prescriptions, get your ID card, or live chat with a health coach.
The UPMC Health Plan mobile app, which lets you manage your health on the go. Download it today from the iTunes App Store or Google Play.
With 24/7 video visits*, members can have a video visit with a UPMC provider from a computer, tablet, or smartphone—day or night. This convenient, time-saving service works well for colds, the flu, sore throats, rashes, and other nonemergency conditions. The 24/7 video visits telemedicine service also offers care specifically for children. This service allows newborns to 17-year-olds to have virtual visits with UPMC providers over live video. Providers can diagnose, provide treatment options, and prescribe medication for many nonemergency illnesses.
- UPMC for You members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members temporarily traveling outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. OCN is not an affiliate of UPMC. 24/7 video visits are not covered services for UPMC for You members using Talk Therapy or Psychiatry services. 24/7 video visits for children ages 0-2 are not available from 9 p.m. to 8 a.m. or outside of Pennsylvania. Providers are not available to treat members who are in Puerto Rico.

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