Connect with resources to help you live healthier

NOTICE: SNAP work and reporting guidance updates

The work and reporting requirements have changed for Supplemental Nutrition Assistance Program (SNAP) benefits.

Since Nov. 1, 2025 SNAP recipients must now report at least 20 hours of work, education, training, or volunteering per week (or 80 hours per month) to Pennsylvania’s Department of Human Services (DHS) if they:

• Are 18 – 64 years old,
• Do not have a dependent child under age 14, and
• Are considered physically and mentally able to work.

Recipients who fall into these three categories and do not meet the work requirements can only receive three months of SNAP benefits within a three-year period.

Need Help?

Do you have questions about how to report work, education, training, or volunteering activities? Contact your caseworker at your local county assistance office (CAO).

Learn more.

Visit dhs.pa.gov/work and use the simple online screening tool to learn what you need to do to keep your SNAP benefits. You can also call the Pennsylvania Department of Human Services (DHS) Customer Service Center at 877-395-8930 (or 215-560-7226 if you live in Philadelphia). The DHS Customer Service Center is open Monday through Friday from 8 a.m. to 5 p.m.

Living a healthy life depends on many things. Based on where you live, you might not have access to things that can help you live a healthy life.

• Some areas do not have safe housing or transportation.
• If you do not live near a healthy grocery store, it can be hard to eat well.
• Some communities do not have safe places to exercise and play.
• Some areas do not offer good schools (education) for children.
• It might be hard to find a job or locate job training centers in certain areas. This could make it harder to be financially stable.
• Some areas have unhealthy air and water.

We’re here to help you

Connect with a resource navigator

If you are facing challenges to living a healthy life, call the UPMC for You Resource Navigation Hub at 1-833-223-5753 (TTY: 711). Help is available Monday through Friday from 9 a.m. to 5 p.m. A resource navigator can connect you to help with these and other needs*:

• Affordable groceries
• Help paying for utilities
• Help finding stable housing
• Clothing
• Childcare
• Transportation
• Job support

Our navigators can also connect you to PA 211 navigators dedicated to assisting UPMC for You members. PA 211 helps individuals access information and referrals to essential community resources. The navigators at PA 211 will listen, identify underlying problems, and connect you to the resources and services you need within your community.

Get help in Spanish

You can talk to a resource navigator who speaks Spanish at 1-833-223-5753 option 2. TTY users should call 711. Help is available Monday through Friday from 9 a.m. to 5 p.m.

Get help renewing your Medicaid coverage

Our award-winning Health Care Concierge team** provides fast service and works hard to answer questions during the first call. The team can also answer benefits questions and help you renew your coverage. To speak to a team member, call 1-800-286-4242 (TTY: 711). Help is available at these days and times:

• Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m.
• Wednesday from 8 a.m. to 8 p.m.

*UPMC for You’s navigators can help members apply to the Low-Income Home Energy Assistance Program (LIHEAP), a federal program that helps individuals and families with energy costs, and/or the Supplemental Nutrition Assistance Program (SNAP), a federal program that provides assistance to low-income individuals and families to purchase food. Submitting a LIHEAP or SNAP application does not guarantee enrollment in the programs. Program eligibility is determined by the PA Department of Human Services (DHS). UPMC for You can also help members connect to resources to find stable housing. UPMC for You does not pay for members’ grocery, utility, or housing bills.

**UPMC Health Plan earned seven Stevie® Awards in 2026, including Back-Office Customer Service Team of the Year–Other Service Industries and Contact Center of the Year (Over 100 Seats)—Other Service Industries.

Source
Social determinants of health. U.S. Department of Health and Human Services. Office of Disease Prevention and Health Promotion. Accessed May 8, 2023.