Learn About Medical Assistance UPMC for You

UPMC MyHealth 24/7 Nurse Line

UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services number on your member ID card for nonclinical inquiries.

24/7 Video visits

UPMC for You members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members temporarily traveling outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. OCN is not an affiliate of UPMC. 24/7 video visits are not covered services for UPMC for You members using Talk Therapy or Psychiatry services. 24/7 video visits for children ages 0-2 are not available from 9 p.m. to 8 a.m. or outside of Pennsylvania. Providers are not available to treat members who are in Puerto Rico.