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Learn About Our Digital Tools

We offer easy-to-use tools and resources that can connect you with the care and information you need, when you need it. Learn more about the digital tools available to UPMC for Life members.

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UPMC Health Plan Login

As a UPMC Health Plan member, you have 24/7 access to care, your health insurance information, plan benefit details, and more—all through a smartphone, tablet, or computer. With a UPMC Health Plan Login, you can use the same username and password to securely access your personal information through the UPMC Health Plan app and MyHealth OnLine, our member website.

Here are some of the things you can do with the UPMC Health Plan app:

  • See your plan documents.
  • Access a digital copy of your member ID card(s).
  • Enroll in autopay and pay your monthly premium.
  • Search for in-network providers.
  • Live chat with your Health Care Concierge team.
  • Sign up to receive your plan documents electronically.

Download the app to your tablet or smartphone from the Apple App Store or Google Play.

Download the app to your tablet or smartphone from the Apple App Store or Google Play.

Here are some of the things you can do through MyHealth OnLine:

  • Pay your monthly premium, set up autopay, and see your payment history.
  • Order home safety products (on some plans).
  • Set up a personal representative to make health coverage decisions on your behalf.

Access your health insurance 24/7 online at upmchealthplan.com/members.

To learn more and get started today, see our digital tools flier.

Go paperless

Members have the option to receive plan documents electronically through the UPMC Health Plan app and MyHealth OnLine.

Choosing to get plan materials online not only helps the environment—it helps you, too! Instead of mailing printed documents—like Explanations of Benefits (EOBs), annual notice of changes, and member guides—we can email members who opt into electronic communications a link to easily view documents online.

Receiving plan materials electronically lets you:

  • Have safe and easy access to your documents 24/7.
  • See your plan documents sooner than waiting for a hard copy.
  • Receive less mail.
  • Keep your health care costs low.
  • Save paper and trees.

Already a UPMC for Life member? Learn how to go paperless today. Learn how to go paperless today.

Changing your preferences will replace getting your documents in the mail.*

MyUPMC

Get care without leaving home! With MyUPMC, you can schedule an online visit with your regular provider. All you need is your phone or tablet—and the MyUPMC app. Plus, you can track your health care and review information about the care you’ve received from your UPMC providers.1

With MyUPMC, you can:

  • Have secure video visits with many UPMC doctors and providers.
  • Access your test results and message your doctors with questions.
  • Schedule and manage your medical appointments.
  • Renew your prescriptions.
  • Pay your UPMC provider bills.
Download the app to your tablet or smartphone from the Apple App Store or Google Play. Download the app to your tablet or smartphone from the Apple App Store or Google Play.

To learn more and get started today, see our digital tools flier.

UPMC AnywhereCare

If you’re experiencing nonemergency conditions such as a cold or sore throat, you can get medical attention quickly and safely. UPMC AnywhereCare offers 24/7 access to providers over live video straight from your smartphone, tablet, or computer that has a camera and microphone.2

Just like seeing a doctor in person, you can:

  • Have a face-to-face conversation with a provider.
  • Discuss your current symptoms and get treatment options.
  • Have a prescription sent to a pharmacy of your choice.2
  • Get answers to your medical questions and a referral, if needed.

Download the app to your tablet or smartphone from the Apple App Store or Google Play.

Download the app to your tablet or smartphone from the Apple App Store or Google Play.

If your computer has a camera and microphone, you can use your desktop or laptop by going to UPMCAnywhereCare.com.

To learn more and get started today, see our digital tools flier.

RxWell

We all need to take time for our health—for both our physical and emotional well-being. That’s where the RxWell app comes in. RxWell is a free member app that can help you calm your body and mind in minutes, all while helping you make lasting lifestyle changes. Our program focuses on a variety of wellness topics from stress, depression, and anxiety management to nutrition, weight management, and physical activity. It combines proven techniques with support from a live health coach. No matter what your wellness goals are, RxWell can help!

Already a UPMC for Life member? Take the first step to improve your health. Download RxWell today!

Already a UPMC for Life member? Take the first step to improve your health. Download RxWell today!

Note: You will use the same username and password to log in to the UPMC Health Plan app, MyHealth OnLine, and RxWell.

To learn more see our digital tools flier.

Health Care Concierge team

Our Health Care Concierge team is dedicated to providing our members with the personal help and support they need. We can help you download our apps, access our online tools, or set up a UPMC Health Plan Login. We can also help you understand your medical claims and cost sharing or find an in-network doctor or hospital.

UPMC for Life members can call or chat with us online now!

  • Call us toll-free at 1-800-606-8648 1-877-539-3080 (TTY: 711).
  • Chat with us through MyHealth OnLine or the UPMC Health Plan app. We’re available to answer your questions live through chat Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.

To learn more see our digital tools flier.

1MyUPMC is available only to UPMC patients. Your health information will not appear in MyUPMC if you receive care from participating providers outside of the UPMC system.

2UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II PC (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

3Part D prescription drug copays may apply to covered prescriptions prescribed by a UPMC AnywhereCare provider.

This information is not a complete description of benefits. Call 1-866-400-5077 (TTY: 711) for more information. Out-of-network/Noncontracted providers are under no obligation to treat UPMC for Life members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. Other physicians/providers are available in the UPMC for Life network.

This information is available for free in other languages. Please call our customer service number at 1-877-539-3080 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., and UPMC Health Coverage Inc.

SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2021 Tivity Health Inc. All rights reserved.
UPMC for Life Members
Call us toll-free: 1-877-539-3080
TTY: 711

Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.

April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 3 p.m.

UPMC for Life Prospective Members
Call us toll-free: 1-866-400-5077
TTY: 711

Jan. 1 – Sept. 30:
Seven days a week from 8 a.m. to 8 p.m.

Oct. 1 – Dec. 31:
Seven days a week from 7 a.m. to 9 p.m.

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Last Updated: 10/01/2022