Personal Health Care Resources

Health coaches

A UPMC Health Plan health coach can help you:

• Make changes that will have the most impact on your health and well-being.
• Customize a plan that will match your priorities, values, and learning preferences.
• Set specific goals, learn new skills, and overcome challenges on the path to success.
• Stay on track and reach your goals by providing ongoing support and access to resources.

Members can take advantage of health coaching by calling us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4:30 p.m.

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Personal care managers

A personal care manager can help you:

• Understand your doctor’s instructions and prescribed medications.
• Coordinate your care across all your doctors and services.
• Connect you with resources and services in your community.
• Make changes to meet your health needs.
• Learn about prevention and wellness as you age.

Members can call us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4:30 p.m. to get started.

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Personal counseling

You can receive six counseling sessions per concern per year—over the phone or through a virtual visit—at no extra cost through Resources for Life.* Your counselor can help you with family and relationship concerns, stress, grief, and other emotions you may be experiencing. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started.

*This benefit is administered through Resources for Life® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

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Resources for caregivers

Powerful Tools for Caregivers

This six-week online class teaches you how to take care of yourself while caring for a spouse, relative, or friend who lives at home or in a nursing home. It is available to members and all attendees at no cost. For more information, call your Health Care Concierge team at 1-800-606-8648 (TTY: 711).

See our Powerful Tools for Caregivers brochure.

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