Welcome, UPMC for Life Complete Care (HMO D-SNP) members
We're here for you and ready to help.
UPMC for Life Complete Care gives you access to our award-winning Health Care Concierge team,* high-quality doctors, and a variety of health and wellness services.
Welcome to UPMC for Life
Whether you’re a new or returning member, we want you to know about all the benefits offered by your plan and be prepared for any health situation.
Learn how to get the most out of your coverage
Member events
Join us at an upcoming UPMC for Life event! We’re hosting in-person and virtual member events that offer fun ways to stay active, healthy, and engaged with your community.
UPMC for Life Complete Care Shop Healthy Card
You have access to resources that can help you understand how your UPMC for Life Complete Care Shop Healthy Card works, where you can use your card, what types of products and services you can buy, and more!
Medicaid renewal
Learn what you need to do to renew your benefits and ensure continued enrollment in UPMC for Life Complete Care.
Managing and preventing diabetes
Our members have access to a variety of programs and resources to help you maintain your best health.
Behavioral health resources
At UPMC for Life, we believe in the importance of building and maintaining strong mental health and in supporting recovery. We can help whether you want to make small changes to improve your life or need help with addiction or a significant behavioral health issue.
Caring for Life newsletter
Each issue of Caring for Life features important member information, including articles about plan benefits, preventive care, member events, and more.
Explanation of Benefits (EOB)
Learn everything you need to know about your EOB, including what it tells you and how we've improved it to make it easier to understand. You can even go paperless in a few easy steps.
*UPMC Health Plan earned three 2026 Gold Stevie® Awards, including Back-Office Customer Service Team of the Year, Contact Center of the Year (Over 100 seats), and Customer Service Management Team of the Year. For more info, visit upmchp.us/awards.
This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.
This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).
UPMC for Life has a contract with Medicare to provide HMO, HMO D-SNP, and PPO plans. The HMO D-SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., UPMC for You Inc.
SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. Copyright 2026 Tivity Health Inc. All rights reserved.
UPMC for Life Complete Care (HMO D-SNP) members
Call us: 1-800-606-8648
TTY: 711
Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.
April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m.
UPMC for Life Complete Care prospective members
Call us: 1-844-575-8241
TTY: 711
Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.
April. 1 – July 31:
Monday through Friday from 8 a.m. to 8 p.m.
Aug. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 3 p.m.